Email messages moved to SPAM folder

albatroz

• May 10, 2019 07:58

I have a recurrent problem with a customer that receives emails from a particular Gmail address that are then moved to the SPAM folder inside CPanel webmail despite not having spambox enabled I have checked mailscanner logs (because I have Config Server script installed) and those messages are not being marked as SPAM so I would like to discard if maybe the email client software (i.e. Outlook) may be doing this operation. Is there a chance that this may be happening?

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  LucasRolff

  • May 10, 2019 15:59

  It's a big possibility that the mail client can be the one moving it into spam.

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  albatroz

  • May 10, 2019 16:01

  If so, how could it be tracked?

  It's a big possibility that the mail client can be the one moving it into spam.

  
  

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  LucasRolff

  • May 10, 2019 16:04

  If so, how could it be tracked?

  
  tcpdump with a certificate if they connect over TLS and see what mail traffic is going on between the client and the server. You could also ask the client if they have any rules in their client or possibly ask them to disable spam filtering (for those applications who offer this).

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  cPanelMichael

  • May 10, 2019 21:43

  Hello @albatroz, You could also search for one of the specific messages that was moved to the SPAM folder using the exigrep utility. EX: exigrep "$SUBJECT" /var/log/exim_mainlog
  Replace $SUBJECT with the subject of one of the affected messages (leave the quotes) and see if you notice any filter actions. If so, it's likely an Exim filtering rule moving the email. If not, it's likely an email client moving the email. For tips on reading the Exim logs, see this resource: Thank you.

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