Hello,
Since May 19th, my backups have been failing to transport to B2. Everything was working fine prior to that. I made no changes to the server prior to this, so I am unsure why this is occurring. I have even rebooted the server, however this hasn't resolved the issue.
It appears that a 500 error maybe occurring when cPanel attempts to send a GET request to "
if I am reading the error right. If that's the case I would suspect it's on Backblaze's end then. However, I would like to see if anyone else can confirm that, or if something else is going on. Below is the error message from the latest transporter log.
[2019-05-22 03:19:58 -0400] warn [cpbackup_transporter] Upload attempt failed: Cpanel::Exception::HTTP::Network/(XID hcm4sg) The system failed to send an HTTP "GET" request to "https://api.backblazeb2.com/b2api/v1/b2_authorize_account" because of an error: CODE :500: MSG :500 write failed: Transport endpoint is not connected: write failed: Transport endpoint is not connected at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/LWP/Protocol/http.pm line 295.
at /usr/local/cpanel/Cpanel/Transport/Files/Backblaze.pm line 117.
Cpanel::Transport::Files::Backblaze::_error(Cpanel::Transport::Files::Backblaze=HASH(0x2f48088), "HTTP::Network", HASH(0x2f900d8)) called at /usr/local/cpanel/Cpanel/Transport/Files/Backblaze.pm line 268
Cpanel::Transport::Files::Backblaze::_do_request(Cpanel::Transport::Files::Backblaze=HASH(0x2f48088), __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, ...) called at /usr/local/cpanel/Cpanel/Transport/Files/Backblaze.pm line 292
Cpanel::Transport::Files::Backblaze::_get_authorize_token(Cpanel::Transport::Files::Backblaze=HASH(0x2f48088)) called at /usr/local/cpanel/Cpanel/Transport/Files/Backblaze.pm line 721
Cpanel::Transport::Files::Backblaze::_put(Cpanel::Transport::Files::Backblaze=HASH(0x2f48088), "/backup/2019-05-22/accounts/CPANELACCOUNT.tar.gz", "2019-05-22/accounts/CPANELACCOUNT.tar.gz") called at /usr/local/cpanel/Cpanel/Transport/Files.pm line 267
Cpanel::Transport::Files::put(Cpanel::Transport::Files::Backblaze=HASH(0x2f48088), "/backup/2019-05-22/accounts/CPANELACCOUNT.tar.gz", "2019-05-22/accounts/CPANELACCOUNT.tar.gz") called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 637
eval {...} called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 637
Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x10ec828), Cpanel::Transport::Files::Backblaze=HASH(0x2f48088), "/backup/2019-05-22/accounts/CPANELACCOUNT.tar.gz", "2019-05-22/accounts/CPANELACCOUNT.tar.gz", Cpanel::LoggerAdapter=HASH(0x1118730)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 325
Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x10ec828), cPanel::TaskQueue::Task=HASH(0x2fd90e8), Cpanel::LoggerAdapter=HASH(0x1118730)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 625
eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 628
cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 233
eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 233
cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x2f48490), CODE(0x23e9d18)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 633
cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x21753d0)) called at /usr/local/cpanel/bin/cpbackup_transporter line 167
eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 165
at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x1118730), "Upload attempt failed: Cpanel::Exception::HTTP::Network/(XID "...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 641
Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x10ec828), Cpanel::Transport::Files::Backblaze=HASH(0x2f48088), "/backup/2019-05-22/accounts/CPANELACCOUNT.tar.gz", "2019-05-22/accounts/CPANELACCOUNT.tar.gz", Cpanel::LoggerAdapter=HASH(0x1118730)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 325
Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x10ec828), cPanel::TaskQueue::Task=HASH(0x2fd90e8), Cpanel::LoggerAdapter=HASH(0x1118730)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 625
eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 628
cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 233
eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 233
cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x2f48490), CODE(0x23e9d18)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 633
cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x21753d0)) called at /usr/local/cpanel/bin/cpbackup_transporter line 167
eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 165
Any help would be greatly appreciated. Thanks!
I forgot to mention that my server is a VPS running CloudLinux 7.6, and cPanel/WHM 78.0.24. This started on the 19th though when it was still running 78.0.23. For some reason I am receiving an error when I try to edit my original post, so I'm adding this reply.
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