[CPANEL-26854] BoxTrapper Verification Link Failure (when clicked)

wingtip

• May 29, 2019 12:43

I am trying to get BoxTrapper to work but having an issue with the verification link in the verification email sent. I get "Delivery Failure...Executing in an invalid environment for the supplied user" when the link is clicked in the verification email. However, using the "Reply to this email" method works fine. My mail host name is the same as the domain that I'm setting up BoxTrapper on, in case that could be an issue. I did search and found other threads regarding this issue that were older than one year and had not solutions presented, so starting a new thread. By the way, cPanel version is: 11.78.0.24 59027

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  Infopro

  • May 30, 2019 16:52

  By the way, cPanel version is: 11.78.0.24

  
  It's odd to see that old cPanel logo at top of your screenshot in version 11.78.

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  wingtip

  • May 30, 2019 17:14

  It's odd to see that old cPanel logo at top of your screenshot in version 11.78.

  
  Hmm, I have no idea about that, perhaps that .png file that sits in the BoxTrapper files didn't get updated with the cPanel updates? All I know is 11.78.0.24 is the version that gets returned when I run this command on my server: cat /usr/local/cpanel/version
  Hoping someone has a clue before I open a ticket.

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  Infopro

  • May 30, 2019 18:16

  I think you should open a ticket about this to be honest. If it's a defect, cPanel wants to know about it so it can be sorted. Please feel free to open a ticket if you like, and add the ticket ID here if you would please. :)

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  wingtip

  • May 31, 2019 13:16

  When I go into WHM Support to get my "Support Access ID" there is a note that says "Contact your license vendor for support before you contact cPanel" So I guess I will open a ticket with the vendor I lease my box from.

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  cPanelLauren

  • May 31, 2019 18:59

  Hi @wingtip Actually, this is a known issue. We have the internal case CPANEL-26854 open for it - BoxTrapper verification reports "Executing in an invalid environment" There may be a potential workaround, can you please run the following: httpd -M | egrep '^\s*(suexec|ruid2|mpm_itk)_module'
  If the result is empty, mod_suexec can be installed as a workaround. As soon as the case is published in a RELEASE build of cPanel we'll update this thread. Thanks!

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  wingtip

  • June 06, 2019 15:41

  I had my server vendor open a ticket - looks like the solution from cPanel was to install mod_suexec.

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  cPanelLauren

  • June 06, 2019 16:15

  Hi @wingtip I did note that should resolve the issue in my last response to you, I am glad to hear it worked.

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  cPanelMichael

  • July 09, 2019 18:59

  Hello, To update, this is fixed in cPanel & WHM version 82. Here's the entry in the Release Tier on the link below:

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