TLS connections refused (intermittently) after v80.0.13 update

PeteS

• June 06, 2019 18:33

Hi all, My server updated to v80.0.13 last night. This afternoon I suddenly could not FTP, and while troubleshooting that, I noticed email could not connect and was stalling at TLS. I also saw the same thing trying to log in to WHM (stalling at TLS), but it eventually connected and then seemed fine (as did email and FTP). I found no services down when I checked afterward. I will post back if I find anything in logs. I'm wondering is a service went down and then was restarted. (Probably unrelated, but it reminds me of but different a service(s) which is said to be fixed in v80.) I'm wondering if anyone else has seen anything similar. -Pete

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  cPanelLauren

  • June 07, 2019 18:19

  Hi @PeteS A lot of times to see when a service or services restarted I'll use ps to see how long it's been up and correlate that to events on the server: For example: [root@server ~]# ps faux |grep cpsrv[d] root 1016 0.0 0.0 25928 3020 ? S Apr25 21:43 cpsrvd (SSL) - dormant mode - accepting connections
  Apr 25 is the last time this process restarted on my test server If i just restarted it or it's restarted today I'll get the time as the output: [root@server ~]# ps faux |grep cpsrv[d] root 36091 0.0 0.0 129512 3032 ? S 13:18 0:00 cpsrvd (SSL) - dormant mode - accepting connection
  

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  PeteS

  • June 07, 2019 20:07

  Thanks, but in this case I found that nothing had restarted since several hours prior to the event. I also found nothing (restarts, failures, or things FTP related) helpful in journalctl around the time of the event. If it was a fluke, I sure can't find where it happened, but if it's related to the update I thought it would be good to start this thread. -Pete

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  cPanelLauren

  • June 07, 2019 20:40

  Understandable, I haven't heard this kind of behavior being reported, but if it continues you may want to open a ticket so we can look into it further.

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