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Can not upgrade the latest version

Lillike
Hello, I have
  • CENTOS 6.10 virtuozzo
  • v78.0.30
  • Apache 2.4
  • MySQL 5.7
I tried to upgrade to 80.0.15 version. And: E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1560440592.log` failed, exited with code 1 (signal = 0). Please, advice. Thanks. L

Comments

6 comments

Date Votes
  • cPanelMichael
    Hello @Lillike, Can you review /var/cpanel/updatelogs/update.1560440592.log and let us know the specific error message you see at the end of the output? Thank you.
    0
  • Lillike
    Hi Michael, Here's information regarding error: Update log preview: [2019-06-09 15:22:15 -0700] Retrieving and staging /cpanelsync/11.80.0.13/paper_lantern/passenger/views/details.min.js.xz [2019-06-09 15:22:15 -0700] Retrieving and staging /cpanelsync/11.80.0.13/paper_lantern/passenger/test/eventSourceMock.min.js.xz [2019-06-09 15:22:15 -0700] Retrieving and staging /cpanelsync/11.80.0.13/paper_lantern/domains/views/listDomains.ptt.xz [2019-06-09 15:22:15 -0700] Retrieving and staging /cpanelsync/11.80.0.13/paper_lantern/email_accounts/services/emailAccountsService.js.xz [2019-06-09 15:22:15 -0700] Retrieving and staging /cpanelsync/11.80.0.13/paper_lantern/api_tokens/directives/tableShowing.js.xz [2019-06-09 15:22:15 -0700] Retrieving and staging /cpanelsync/11.80.0.13/paper_lantern/domains/views/listDomains.js.xz [2019-06-09 15:22:15 -0700] Retrieving and staging /cpanelsync/11.80.0.13/paper_lantern/domains/views/manageDomain.min.js.xz [2019-06-09 15:22:15 -0700] Retrieving and staging /cpanelsync/11.80.0.13/paper_lantern/api_tokens/filters/htmlSafeString.js.xz [2019-06-09 15:22:15 -0700] Retrieving and staging /cpanelsync/11.80.0.13/paper_lantern/multiphp_manager/index.cmb.js.xz => Log closed Sun Jun 9 15:22:15 2019 [2019-06-09 15:22:15 -0700] Sync child 25276 exited cleanly. [2019-06-09 15:22:15 -0700] All files Staged [2019-06-09 15:22:15 -0700] Testing if the newly downloaded RPMS can be installed without conflict [2019-06-09 15:22:15 -0700] Testing RPM transaction [2019-06-09 15:22:16 -0700] file /etc/rc.d/init.d/clamd from install of cpanel-clamav-0.101.2-1.cp1180.x86_64 conflicts with file from package clamd-0.99.4-1.el6.x86_64 [2019-06-09 15:22:16 -0700] W Exit Code: 63 [2019-06-09 15:22:16 -0700] ***** FATAL: Test install failed: file /etc/rc.d/init.d/clamd from install of cpanel-clamav-0.101.2-1.cp1180.x86_64 conflicts with file from package clamd-0.99.4-1.el6.x86_64 [2019-06-09 15:22:16 -0700] The Administrator will be notified to review this output when this script completes [2019-06-09 15:22:16 -0700] ***** FATAL: Error testing if the RPMs will install: Test install failed: file /etc/rc.d/init.d/clamd from install of cpanel-clamav-0.101.2-1.cp1180.x86_64 conflicts with file from package clamd-0.99.4-1.el6.x86_64 [2019-06-09 15:22:16 -0700] see RPM Installation Failures - cPanel Knowledge Base - cPanel Documentation for more information [2019-06-09 15:22:16 -0700] The Administrator will be notified to review this output when this script completes [2019-06-09 15:22:16 -0700] Removing staged files and directories for binaries/linux-c6-x86_64, cpanel [2019-06-09 15:22:17 -0700] Removing staged files and directories for paper_lantern => Log closed Sun Jun 9 15:22:17 2019 [2019-06-09 15:22:17 -0700] 17% complete
    Please, advice. Thanks for your help.
    0
  • cPanelMichael
    FATAL: Error testing if the RPMs will install: Test install failed: file /etc/rc.d/init.d/clamd from install of cpanel-clamav-0.101.2-1.cp1180.x86_64 conflicts with file from package clamd-0.99.4-1.el6.x86_64

    It looks like you have an OS-provided ClamAV RPM installed at the same time as the cPanel-provided ClamAV RPM. You'll need to uninstall the OS-provided ClamAV instance to fix the RPM conflict. To do this, execute the following command as root: yum remove clamd
    Then, execute the following command as root to attempt another cPanel update: /scripts/upcp
    Thank you.
    0
  • Lillike
    Hello Michael, Thanks for your help. WHM is updated.
    0
  • Hermetic
    Hi Team, How to rectify cpanel update from 82.0.17 to 84.0.7 getting error as "libevent is needed by cpanel-perl-528-DNS-Unbound-0.09-3.cp1180.x86_64" [2019-11-07 15:10:49 +0530] All files Staged [2019-11-07 15:10:49 +0530] Testing if the newly downloaded RPMS can be installed without conflict [2019-11-07 15:10:49 +0530] Testing RPM transaction [2019-11-07 15:10:49 +0530] libevent is needed by cpanel-perl-528-DNS-Unbound-0.09-3.cp1180.x86_64 [2019-11-07 15:10:49 +0530] W Exit Code: 213 [2019-11-07 15:10:49 +0530] ***** FATAL: Test install failed: error: Failed dependencies: [2019-11-07 15:10:49 +0530] libevent is needed by cpanel-perl-528-DNS-Unbound-0.09-3.cp1180.x86_64 [2019-11-07 15:10:49 +0530] The Administrator will be notified to review this output when this script completes [2019-11-07 15:10:49 +0530] ***** FATAL: Error testing if the RPMs will install: Test install failed: error: Failed dependencies: [2019-11-07 15:10:49 +0530] libevent is needed by cpanel-perl-528-DNS-Unbound-0.09-3.cp1180.x86_64 [2019-11-07 15:10:49 +0530] see RPM Installation Failures - cPanel Knowledge Base - cPanel Documentation for more information [2019-11-07 15:10:49 +0530] The Administrator will be notified to review this output when this script completes [2019-11-07 15:10:49 +0530] Removing staged files and directories for binaries/linux-c7-x86_64, cpanel [2019-11-07 15:10:49 +0530] Removing staged files and directories for paper_lantern => Log closed Thu Nov 7 15:10:49 2019 [2019-11-07 15:10:49 +0530] 17% complete [2019-11-07 15:10:49 +0530] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1573119618.log` failed, exited with code 1 (signal = 0) => Log closed Thu Nov 7 15:10:50 2019 => Log closed Thu Nov 7 15:10:50 2019
    0
  • jerryhoward
    I am having the same issue but its to problem upgrading to WHM vs 84.0.9. My environment: hosted on Godaddy (VPS), uname -a - Centos 2.6.32 Error: [2019-11-16 11:58:55 -0700] Testing RPM transaction [2019-11-16 11:58:56 -0700] libevent is needed by cpanel-perl-528-DNS-Unbound-0.09-3.cp1180.x86_64 [2019-11-16 11:58:56 -0700] W Exit Code: 213 [2019-11-16 11:58:56 -0700] ***** FATAL: Test install failed: error: Failed dependencies: [2019-11-16 11:58:56 -0700] libevent is needed by cpanel-perl-528-DNS-Unbound-0.09-3.cp1180.x86_64
    0

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