Cannot send email

ampedcreativ

• June 12, 2019 23:41

I've just recently installed cPanel on a new VPS and am unable to get any email to send from the server or any of the accounts on the server. I am, however, able to receive emails. From the errors I see, it seems to be a timeout issue. Any advise as to where to look?

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  GOT

  • June 13, 2019 12:42

  If it really is a timeout issue, it is likely your provider is blocking outgoing traffic on port 25. In cases like this you need to use a smarthost like sendrgrid to send emails.

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  ampedcreativ

  • June 13, 2019 12:56

  Thanks for the suggestion, but port 25 is open.

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  GOT

  • June 13, 2019 14:05

  By that I assume you mean in your firewall? What happens with this command: telnet aspmx.l.google.com 25

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  ampedcreativ

  • June 13, 2019 16:41

  GOT, thank you so much for taking the time to offer some direction. Turns out, it was in fact the host provider. My tests showed that port 25 was open, but the host provider somehow was still blocking it on their end. I reached out to them and they fixed it. Thanks for pointing me in the right direction.

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  GOT

  • June 13, 2019 16:59

  Your test was likely an inbound test which would in fact pass as providers block it outgoing only. Glad its resolved.

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  cPanelLauren

  • June 13, 2019 17:55

  @GOT thanks for the advice provided here and @ampedcreativ I'm glad to hear it's now working.

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