Cyrillic folder names not displayed correctly

kevinlevin

• June 17, 2019 03:38

Hello, After transfer of an account from Centos 6 server to Centos 7 server the cyrillic folder names in the email accounts are not displayed/converted corrected to cyrrilic like in the screenshot. They are displayed correctly on the old server. Via SSH the names are identical on both servers. I think it might be a setting somewhere. Any ideas ?

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  cPanelMichael

  • June 25, 2019 17:26

  Hello @kevinlevin, Can you browse to cPanel >> Email Accounts and click on Manage next to the default email user to see if the UTF-8 Mailbox Names option is enabled? If so, can you try disabling this option, saving, and then enabling it again to see if the issue persists upon a new Webmail session? Thank you.

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  tyuuu

  • October 09, 2019 15:57

  Hello,i get the same issue. 1. i disable utf-8 on new server,some folder show chinese words normally,but some folder still can not show chinese name well. 2. i enable uft-8 back,all the chinese folder name can not load well again. is any way to correct it ? thanks

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  Manos Krokos

  • December 30, 2019 12:07

  Same problem here with greek folder names.

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  fpfp

  • March 03, 2020 04:16

  Same problem: Using transfer tool move cpanel account. After user reconnect to new mail server all foder show wrong charset. User rename folder to Cyrillic names, but this broke email filters.

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  fpfp

  • March 10, 2020 02:34

  Same problem: Using transfer tool move cpanel account. After user reconnect to new mail server all foder show wrong charset. User rename folder to Cyrillic names, but this broke email filters.

  
  In my case: Old server: Enabled UTF-7 charset for account After account transfer cPanel change option to UTF-8 charset.

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