SCP Backup not working

Hi All, My host is not being very helpful at all and I am not sure what to do... I don't have root access which means my hands are very tied! I have ssh access though and I have tested the scp transfer to my remote server and it works perfectly from the command line. See below. [QUOTE] root@theserver [~]# scp -P 2221 /home/cpmove-usern.tar.gz username@server.hostname.com:/share/CE_CACHEDEV1_DATA/Backups/usern/ username@server.hostname.com's password: cpmove-usern.tar.gz 100% 710MB 5.0MB/s 02:21 root@theserver [~]#
However, trying to use the SCP backup facility from the cPanel interface fails with the following: [QUOTE] Unable to Create Backup Critical SSH or support files appear to be missing: Failed to normalize shell: (XID rdwy6f) "stty" is missing! at /usr/local/cpanel/Cpanel/API/Backup.pm line 158.
See attached error. Please can someone give me guidance here because my host keeps telling me the problem is not on their side and that I must do things like whitelist their server on my firewall etc etc even though I can transfer the files without issue from the command line so the server is NOT blocked!