one-time autologin

Nuno Francisco

• July 01, 2019 12:06

Hello, Impossible to login to my WHM. After install WHM I get this message : "Navigate to the following url using the address bar and enter this one-time autologin url:" But at this stage, no matter witch password, doesn't work and I cannot login. Without login I cannot retrieve my ID and I'm not able to open a ticket support Can anyone help me here please? Thanks in advance

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  cPanelMichael

  • July 01, 2019 17:18

  Hello @Nuno Francisco, Are you able to connect to the server over SSH? If so, try manually setting the password for the root user by executing the following command: passwd root
  Then, attempt to access WHM again using the root password you entered upon the execution of the above command. If it continues to fail, review /usr/local/cpanel/logs/login_log with the following command and let us know the specific error message that appears when the WHM access attempt fails: tail -f /usr/local/cpanel/logs/login_log
  Thank you.

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  Eric

  • July 01, 2019 17:20

  You could always type whmlogin as root to make a new one-time link.

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  Nuno Francisco

  • July 01, 2019 17:44

  Hi Eric, Thanks. That doesn't work. It seems that I install cPanel with cloud-user and not root So at the end there's no account at all Any ideas

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  cPanelMichael

  • July 01, 2019 19:45

  Thanks. That doesn't work. It seems that I install cPanel with cloud-user and not root So at the end there's no account at all

  
  Hello @Nuno Francisco, Can you share the specific steps you took to install cPanel & WHM? Thank you.

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  Nuno Francisco

  • July 01, 2019 20:46

  Hello Michael, Meanwhile I could pass thought this issue but now I'm having another one. I would like to purchase a cPanel License but I get an error, impossible to generate order. Can you provide some tips about a way to go trough or maybe purchase license otherwise?

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  cPanelMichael

  • July 02, 2019 15:00

  I would like to purchase a cPanel License but I get an error, impossible to generate order. Can you provide some tips about a way to go trough or maybe purchase license otherwise?

  
  Hello @Nuno Francisco, I recommend emailing Customer Service (cs@cpanel.net) for direct assistance with the license purchase. Thank you.

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