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[CPANEL-27452] [CPANEL-28473] Horde Login Failure: User is not authorized for Horde

cPanelMichael
Hello Everyone, Internal case CPANEL-27452 is open to address reports of Webmail login attempts failing with the following error message when using Horde: [QUOTE]User user@domain.tld is not authorized for Horde (Host: IP).
I am monitoring the case and will update this thread with more information on the fix publication status as it becomes available. In the meantime, the following workaround is available to fix the issue: 1. Rename /home/USER/tmp/horde (USER represents an individual cPanel account's username) using command line: mv -v /home/USER/tmp/horde /home/USER/tmp/horde.deleted
Reminder: Replace USER with the affected cPanel account's username. 2. Reload Horde and confirm the login attempt succeeds. 3. Use command line to remove /home/USER/tmp/horde.deleted after confirming the Horde login succeeds. Let me know of any questions. Thank you.

Comments

15 comments

Date Votes
  • Secmas
    One of my customers had this issue and this guide helped me to fix it. Will be waiting to hear when the fix is done. Thank you cPanelMichael!
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  • leonep
    Hi, i fall into this and i am also waiting now. any news? thanks
    0
  • cPanelMichael
    New Hi, i fall into this and i am also waiting now. any news? thanks

    Hi @leonep, It's tentatively planned for inclusion with build 82.0.3 with a tentative publication date around next week. Thank you.
    0
  • cPanelMichael
    Hello Everyone, This is fixed in cPanel & WHM version 82.0.3: Fixed case CPANEL-27452: Fix bug in cpanel_php_fpm configuration where horde_lz4 extension was not loaded by making sure it does not load when not on php-fpm as well. Let us know of any additional issues after updating to this version. Thank you.
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  • aztopdavid
    HELP! I wasn't having this problem until AFTER the update to 82.0.3 that I made today! I just started getting: User user@domain.ext is not authorized for Horde (Host: *IP address*). but only for users on the main domain of my vps (as in "vps.maindomain.com") which is where I get most of my own email. I wonder if I need to try the workaround/temporary fix?
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  • cPanelMichael
    I wasn't having this problem until AFTER the update to 82.0.3 that I made today! I just started getting:

    Could you open a
    0
  • aztopdavid
    UPDATE: It solved itself. The "not authorized for Horde" error eventually changed to browser redirection errors, and after waiting a bit more, I'm finally able to have the mail display load fully, without the error or the problematic redirection attempts. I can do it in a browser with a clean cache and also in one that's been open this whole time. It was odd that while my main account/domain was throwing the "not authorized for Horde" error for all users, that other domains on my VPS had fully functional webmail. So unless you want me to, I won't open a ticket. Thanks!
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  • cPanelMichael
    Hello @aztopdavid, I'm not seeing reports of this issue on servers using version 82.0.3 on the cPanel Forums or in support tickets, however I encourage you to reply here if you notice this happen again in the future. Thank you.
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  • cPanelMichael
    Hello Everyone, An additional case, CPANEL-28473, is open to address an issue where Queueprocd is not restarted prior to certain tasks performed as part of the cPanel update process. This can lead to "is not authorized for Horde" errors like the ones reported in this thread after the cPanel update finishes. I'll update this thread as soon as the fix is published. Thank you.
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  • cPanelMichael
    Hello Everyone, Case CPANEL-28473 was published as part of cPanel & WHM version 82.0.6: Fixed case CPANEL-28473: Fix bug in scripts/post_sync_cleanup where queueprocd was not restarted before we ran tasks in bin/taskrun that relied on queueprocd. Please let us know of any additional issues after updating to this version. Thank you.
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  • cetiner
    Hello @cPanelMichael , I have the same problem - can't use horde/roundmail. Groupware 5.2.22 Roundcube shows just the login frame, impossible to connect too. Headache issue it is.
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  • cetiner
    I can't resolve it.
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  • cPanelMichael
    Hello @cetiner, Do you have root access to the server? If so, can you open a
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  • cetiner
    Hello @cPanelMichael , always a pleassure to read from you. It is one of our own co-located Server, a tiger behind cage bars.:eek: Ticket number "13093497" for further informations. But maybe the solution is very near in front of my eyes so that i can't see it :rolleyes: Thank you.
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  • cPanelMichael
    Hello, To update, it looks like the issue in your ticket stemmed from conflicting installations of the operating system's sqlite RPM. Installing the correct RPM for the OS looks to have solved the issue by allowing additional RPM updates to succeed. Thank you.
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