Emails not going through to default account

Arkaic

• July 15, 2019 12:08

v80.0.20 I've noticed a server isn't catching unrouted mail. Example: Emails to thisaccountdoesntexist@example.com should be delivered to account@example.org However it just bounces with: The mail server could not deliver mail to account@example.org. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries. The Default Address in cPanel is set as "Forward to your system account "account"" at present. Which setting needs changing to ensure all mail to accounts that don't exist are forwarded to the default mail accounts for each cPanel user without having to set the forward address in Default Address?

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  cPanelMichael

  • July 16, 2019 18:13

  Hello @Arkaic, Can you browse to cPanel >> Email Routing and confirm how mail is routed for this domain? Also, can you confirm the DNS zone for this domain exists? Thank you.

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  Arkaic

  • July 17, 2019 13:44

  Hello @Arkaic, Can you browse to cPanel >> Email Routing and confirm how mail is routed for this domain? Also, can you confirm the DNS zone for this domain exists? Thank you.

  
  Hey, Local Mail Exchanger and the DNS zone does indeed exist and is using the default zone template. WHM -> Tweak Settings still has: Initial default/catch-all forwarder destination [?] set to System Account too.

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  cPanelMichael

  • July 18, 2019 22:27

  Hello @Arkaic, Could you open a

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