Loop when trying to zip files in file manager

maestroc

• July 22, 2019 15:22

I have an account that I need to zip the files in the public_html folder for. Whenever I try to do so the zip function takes a very long time and then errors with repeated instances of zip warning: name not matched:wiki/wiki/wiki/wiki/wiki/wiki, etc. over and over again until finally ending in zip error: Out of memory (local_to_wide_string). When I SSH into the folder I see that I seem to have two identical links: lrwxrwxrwx 1 angcatec angcatec 26 Jul 4 2018 wiki -> /home/angcatec/public_html lrwxrwxrwx 1 angcatec angcatec 26 Jul 4 2018 Wiki -> /home/angcatec/public_html Any idea how I can fix this issue? Would removing one of those help? If I tell cpanel to run a full backup of the account it completes with no problems.

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  cPanelMichael

  • July 22, 2019 23:18

  Hello @maestroc, Can you confirm how you are attempting to create the zip archive? For instance, are you using a specific command, or are you using cPanel >> File Manager? Thank you.

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  maestroc

  • July 23, 2019 15:40

  Hello @maestroc, Can you confirm how you are attempting to create the zip archive? For instance, are you using a specific command, or are you using cPanel >> File Manager? Thank you.

  
  I am using the cpanel file manager to zip the files.

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  cPanelMichael

  • August 13, 2019 15:30

  Hello @maestroc, Could you open a

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