AutoSSL not auto renewing

MichaelM2

• July 27, 2019 17:30

Hi, I'm new to Cpanel and investigating an AutoSSL renewal issue. If I manually run "Run AutoSSL" under SSL/TLS Status it run's correctly. The certificate just doesn't auto renew. I noticed there is no option in CPANEL to see the Managed AutoSSL that's mentioned in so many posts and documentation, so can't review logs. Manage AutoSSL - Version 76 Documentation - cPanel Documentation cPanel Version 76.0 (build 22) Apache Version 2.4.18 PHP Version 5.6.22 Thanks Michael.

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  Muhammed Fasal

  • July 30, 2019 14:51

  Michael, Since you are a reseller user, you should get in touch with your hosting provider to investigate this situation further. The 'Managed AutoSSL" option available only within root WHM interface, not in reseller WHM. Only the root privileged users can review the AutoSSL logs, and to see why the auto renewal of certs doesn't work as usual.

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  cPanelLauren

  • July 30, 2019 17:28

  @Muhammed Fasal is correct, you won't be able to see the logs which should provide the reason why AutoSSL isn't running automatically. To resolve this you'd need to discuss it further with your provider.

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