Not able to access WHM after fresh installation

cits_whm

• August 03, 2019 00:26

Greeting to all, I am new to the forum, but old user of WHM/cPanel. This is the first time facing the issue due to some setting not sure where, here are the details below: 1. We have DNS registered at HostGator and created a subdomain under it vps. and it's A entry forwarded to Alibaba VPS server. 2. On Alibaba server we have installed WHM/cPanel successfully; as the default page loads if we browse thru vps. or/and The issue: We are not able to access WHM: either thru vps.:2087 or :2087 Looking forward for some suggestion on same; as HostGator Support team saying and we agree with them as the forwarding is working fine, and Alibaba team is saying as it's managed VPS you should look into it yourself. We followed the steps shared by Alibaba: - Removed - Thank you. Regards, Sanjay Beedi

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  Muhammed Fasal

  • August 03, 2019 11:28

  Sanjay, I guess it could be a port block either on your local ISP provider side or within Alibaba side. I believe Alibaba cloud service has their own firewall (same as AWS), where you may have to open the cPanel service ports (2086,2087,2082,2083,2095,2096) to access the WHM/cPanel/webmail running on their network. I'm not sure about it, but its worth checking it. :confused: If you are familiar with command line, then also try telnet or nc command from your local machine to see if the ports are reachable out there.

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  cits_whm

  • August 03, 2019 11:31

  Hi Fasal, Yes, that was the issue; but got resolved before this thread got approve :D No worries, Thanks anyways Regards, Sanjay Beedi

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  Muhammed Fasal

  • August 03, 2019 12:47

  Sanjay, COOL!!! :) Thank you for reverting back to us!

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  cPanelLauren

  • August 07, 2019 17:17

  Hi @cits_whm Glad to hear that you were able to get the issue resolved and thanks for updating the thread.

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  kevinshah

  • September 07, 2019 20:42

  Greeting to all, I am new to the forum, but old user of WHM/cPanel. This is the first time facing the issue due to some setting not sure where, here are the details below: [COLOR=rgb(40, 50, 78)]1. We have DNS registered at HostGator and created a subdomain of under it vps. and it's A entry forwarded to Alibaba VPS server. 2. On Alibaba server we have installed WHM/cPanel successfully; as the default page loads if we browse thru vps. or/and The issue: We are not able to access WHM: either thru vps.:2087 or :2087 Looking forward for some suggestion on same; as HostGator Support team saying and we agree with them as the forwarding is working fine, and Alibaba team is saying as it's managed VPS on

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