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[CPANEL-28763] There was an error while loading the zone

dannylank
I have a similar problem when I create a new account it shows: The zone "example.com" could not be parsed because of an error: There was an error while loading the zone for example.com. Please correct any errors in this zone manually and try again. The exact error from the parser was: expected valid serial, line 4: [@ 86400 IN SOA ns1.example.com. danny\.rivera\.s.gmail.com. (] at /usr/local/cpanel/Cpanel/ZoneFile/Collection.pm line 56. at /usr/local/cpanel/Cpanel/ZoneFile/Collection.pm line 56. Cpanel::ZoneFile::Collection::create_zone_file_objs(HASH(0x1b4ac78)) called at /usr/local/cpanel/Whostmgr/DNS/MX.pm line 345 Whostmgr::DNS::MX::_fetchmx_backend(HASH(0x38e44b0), "example.com.db", HASH(0x1b4ac78)) called at /usr/local/cpanel/Whostmgr/DNS/MX.pm line 312 Whostmgr::DNS::MX::fetchmx_ref_nodetect("example.com.db", HASH(0x1b4ac78)) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1819 Whostmgr::Accounts::Create::_perform_dns_mx_operations(HASH(0x2c82bd8), "; cPanel 82.0.6\x{a}; Zone file for example.com\x{a}\$TTL 14400\x{a}\@ "...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1923 Whostmgr::Accounts::Create::_setup_dns(HASH(0x2c82bd8)) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 405 eval {...} called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 405 Whostmgr::Accounts::Create::_wwwacct("bwlimit", 0, "featurelist", "default", "is_restore", 0, "domain", "example.com", ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 2962 Whostmgr::Accounts::Create::__createaccount(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 3016 Whostmgr::Accounts::Create::_createaccount(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, ...) called at whostmgr/bin/whostmgr5.pl line 733 main::wwwacct("wwwacct") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259 Whostmgr::Dispatch::_do_call("wwwacct", HASH(0x2813f28), HASH(0x2816d98)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157 Whostmgr::Dispatch::dispatch("wwwacct", 1, ARRAY(0x2813eb0), HASH(0x2816d98)) called at whostmgr/bin/whostmgr5.pl line 261

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5 comments

Date Votes
  • dannylank
    I have a similar problem when I try to create a a new account: The zone "*mydomain*" could not be parsed because of an error: There was an error while loading the zone for *mydomain*. Please correct any errors in this zone manually and try again. The exact error from the parser was: expected valid serial, line 4: [@ 86400 IN SOA ns1.*****. *myemail*.gmail.com. (] at /usr/local/cpanel/Cpanel/ZoneFile/Collection.pm line 56. at /usr/local/cpanel/Cpanel/ZoneFile/Collection.pm line 56. Cpanel::ZoneFile::Collection::create_zone_file_objs(HASH(0x1b4ac78)) called at /usr/local/cpanel/Whostmgr/DNS/MX.pm line 345 Whostmgr::DNS::MX::_fetchmx_backend(HASH(0x4395640), "*mydomain*.db", HASH(0x1b4ac78)) called at /usr/local/cpanel/Whostmgr/DNS/MX.pm line 312 Whostmgr::DNS::MX::fetchmx_ref_nodetect("*mydomain*.db", HASH(0x1b4ac78)) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1819 Whostmgr::Accounts::Create::_perform_dns_mx_operations(HASH(0x36fbb60), "; cPanel 82.0.6\x{a}; Zone file for *mydomain*\x{a}\$TTL 14400\x{a}\@ 8"...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1923 Whostmgr::Accounts::Create::_setup_dns(HASH(0x36fbb60)) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 405 eval {...} called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 405 Whostmgr::Accounts::Create::_wwwacct("bwlimit", 0, "spf", 1, "locale", "es", "is_restore", 0, ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 2962 Whostmgr::Accounts::Create::__createaccount("language", "es", "bwlimit", "unlimited", "spf", 1, "domain", "*mydomain*", ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 3016 Whostmgr::Accounts::Create::_createaccount("language", "es", "bwlimit", "unlimited", "spf", 1, "domain", "*mydomain*", ...) called at whostmgr/bin/whostmgr5.pl line 733 main::wwwacct("wwwacct") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259 Whostmgr::Dispatch::_do_call("wwwacct", HASH(0x3315fb8), HASH(0x3318cf8)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157 Whostmgr::Dispatch::dispatch("wwwacct", 1, ARRAY(0x3315f40), HASH(0x3318cf8)) called at whostmgr/bin/whostmgr5.pl line 261
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  • dannylank
    Hello I have a problem creating a new accounts with the last cPanel update, the client can't edit DNS records because show this message: The zone "*mydomain*" could not be parsed because of an error: There was an error while loading the zone for *mydomain*. Please correct any errors in this zone manually and try again. The exact error from the parser was: expected valid serial, line 4: [@ 86400 IN SOA ns1.*****. *myemail*.gmail.com. (] And I can't view on WHM panel DNS records to fix it.
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  • cPanelLauren
    My first assumption upon reading this is that instead of mydomain.tld in that SOA Line you have an @ symbol. I'd suggest modifying this by going to /var/named/mydomain.tld.db and editing the file, then run the following: [CODE=bash]/scripts/rebuilddnsconfig
    once that's complete I'd try and open the zone file once more through the UI - if the issue persists can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!
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  • cPanelLauren
    Hi @dannylank We recently had a case opened for this behavior: CPANEL-28763 - More than one escaped character in SOA record causes error when creating new accounts and prevent Edit a DNS Zone from loading The case is unresolved at this time but the current workaround is to change the contact email address, or manually edit the SOA on the command-line to remove the escaped periods. We'll update this thread further as soon as the issue is resolved and in a RELEASE version of the product. Thanks!
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  • cPanelLauren
    Hello, CPANEL-28763 was marked as resolved in v82 of cPanel/WHM which is now in RELEASE. You can check this in our changelogs here:
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