[CPANEL-28685] Webmail access fails with blank screen no error
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What happens when you try webmail.example.com? 0 -
Hi! Same issue here. Customers has been reporting they cannot see their emails at webmail. This happens since update to v82.07 (NOT CloudLinux). This issue happens to when update to v82.06 but that was solved with a restart, however I cannot be restarting the server often for obvious reasons. I already did the following: - There is no port issue (domain.tld/webmail or webmail.domain.tld present same issue)
- I restarted PHP-MFP service
- I restarted dovecot service
- I restarted Mail Server
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Hello Everyone, We are continuing to investigate this issue as part of internal case CPANEL-28685. I'll monitor the case and update this thread with more information as it becomes available. [COLOR=rgb(41, 105, 176)]We do not require additional support tickets to help reproduce the issue at this time. The temporary workaround is to run the following commands: [CODE=rich]/scripts/restartsrv_cpanel_php_fpm --hard /scripts/restartsrv_cpsrvd --hard
Thank you.0 -
[COLOR=rgb(41, 105, 176)]Moderator Edit: Removed quote suggesting to open a defect report, as we currently have enough reports to analyze the cause of the issue. Te request ID is: 13050885 For now I have had to restart the server and problem disappear, however the server has to be online 24/7 0 -
Hi! Same issue here. Customers has been reporting they cannot see their emails at webmail. This happens since update to v82.07 (NOT CloudLinux). This issue happens to when update to v82.06 but that was solved with a restart, however I cannot be restarting the server often for obvious reasons. I already did the following:
- There is no port issue (domain.tld/webmail or webmail.domain.tld present same issue)
- I restarted PHP-MFP service
- I restarted dovecot service
- I restarted Mail Server
Same here(same image )... I restart cPHulk, allow 579... Restart Server.... Restart devocot Restart exim No log indication for login attempt in any logs Same problem open a ticket ID: 13049805 ID: 13051301 (bug report)0 -
Seems other services, when accessed in cpanel, have problems (phpmyadmin) stuck with a blank screen. In WHM access works fine 0 -
Solved by support " I believe simply toggling php-fpm will get the service back up and that's what i've done." 0 -
Hello Everyone, We are continuing to investigate this issue as part of internal case CPANEL-28685. I'll monitor the case and update this thread with more information as it becomes available. [COLOR=rgb(41, 105, 176)]We do not require additional support tickets to help reproduce the issue at this time. The temporary workaround is to run the following commands: [CODE=rich]/scripts/restartsrv_cpanel_php_fpm --hard /scripts/restartsrv_cpsrvd --hard
Thank you.0 -
The webmail doesnt load. I apply the first command and it works - CENTOS 7.6 kvm [zoe]
- v82.0.8
the /usr/local/cpanel/logs/error_log:
[root@zoe ~]# tail -n 30 -f /usr/local/cpanel/logs/error_log Cpanel::Server::try_to_handle_request_with_fpm(Cpanel::Server=HASH(0x2f15950)) called at cpsrvd.pl line 7052 eval {...} called at cpsrvd.pl line 7046 cpanel::cpsrvd::cgiHandler("app", "php", "document", "./horde/index.php") called at cpsrvd.pl line 6875 cpanel::cpsrvd::phpHandler("document", "./horde/index.php") called at cpsrvd.pl line 5981 cpanel::cpsrvd::dodoc_webmaild() called at cpsrvd.pl line 1981 cpanel::cpsrvd::dodoc(HASH(0x13b6d88)) called at cpsrvd.pl line 1722 cpanel::cpsrvd::handle_one_connection(12) called at cpsrvd.pl line 1099 cpanel::cpsrvd::script() called at cpsrvd.pl line 427: falling back to php-cgi: check /usr/local/cpanel/logs/php-fpm/error.log [2019-08-08 13:27:23 -0400] info [webmaild] Cpanel::Exception::IO::ReadError/(XID tf7dz8) The system failed to read up to [format_bytes,_1] froma file handle because of an error: Connection reset by peer at /usr/local/cpanel/Cpanel/CPAN/Net/FastCGI/IO.pm line 39. Cpanel::CPAN::Net::FastCGI::IO::read_record(GLOB(0x31ea248)) called at /usr/local/cpanel/Cpanel/Server/FastCGI.pm line 339 Cpanel::Server::FastCGI::read(Cpanel::Server::FastCGI=HASH(0x32060e0), "", 850, 0) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 153 Cpanel::Server::Handlers::SubProcess::_read_headers_from_subprocess_blocking(Cpanel::Server::Handlers::SubProcess=HASH(0x32056d8)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 57 Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x32056d8), "subprocess_name", "php:/usr/local/cpanel/base/horde/index.php", "subprocess_read_handle", Cpanel::Server::FastCGI=HASH(0x32060e0)) called at /usr/local/cpanel/Cpanel/Server.pm line2032 Cpanel::Server::try_to_handle_request_with_fpm(Cpanel::Server=HASH(0x2f15950)) called at cpsrvd.pl line 7052 eval {...} called at cpsrvd.pl line 7046 cpanel::cpsrvd::cgiHandler("app", "php", "document", "./horde/index.php") called at cpsrvd.pl line 6875 cpanel::cpsrvd::phpHandler("document", "./horde/index.php") called at cpsrvd.pl line 5981 cpanel::cpsrvd::dodoc_webmaild() called at cpsrvd.pl line 1981 cpanel::cpsrvd::dodoc(HASH(0x13b6d88)) called at cpsrvd.pl line 1722 cpanel::cpsrvd::handle_one_connection(12) called at cpsrvd.pl line 1099 cpanel::cpsrvd::script() called at cpsrvd.pl line 427: falling back to php-cgi: check /usr/local/cpanel/logs/php-fpm/error.log [2019-08-08 13:31:18 -0400] info [whostmgrd] Successfully verified signature for cpanel (key types: release). ==> cpsrvd 11.82.0.8 started ==> cpsrvd: loading security policy....Done ==> cpsrvd: Setting up SSL support ... Done ==> cpsrvd: transferred port bindings: 10,11,12,3,4,5,6,7,8,9 ==> cpsrvd: bound to ports [2019-08-08 13:36:46 -0400] info [cpsrvd] version 11.82.0.8 online [2019-08-08 13:42:12 -0400] info [whostmgrd] Successfully verified signature for cpanel (key types: release).
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Hello Everyone, We are continuing to investigate this issue as part of internal case CPANEL-28685. I'll monitor the case and update this thread with more information as it becomes available. [COLOR=rgb(41, 105, 176)]We do not require additional support tickets to help reproduce the issue at this time. The temporary workaround is to run the following commands: [CODE=rich]/scripts/restartsrv_cpanel_php_fpm --hard /scripts/restartsrv_cpsrvd --hard
Thank you.0 -
I have the same issue, but when I try to place a ticket the cpanel ticket page resets.. any other solutions? 0 -
same issue, I have submitted a ticket and taken no further action. Not sure if this helps but my WHM install is very low on RAM... 0 -
fixed by cpanel team, thank you! - they did reply with the fix but I don't have permission to post here, perhaps they could? 0 -
Hello Everyone, We are continuing to investigate this issue as part of internal case CPANEL-28685. I'll monitor the case and update this thread with more information as it becomes available. We do not require additional support tickets to help reproduce the issue at this time. The temporary workaround is to run the following commands: [CODE=rich]/scripts/restartsrv_cpanel_php_fpm --hard /scripts/restartsrv_cpsrvd --hard
Thank you.0 -
I had exactly the same issue which was verified by a cPanel Technical Analyst within 1 hour. My ticket (13107321) was put through to level 3 senior analysts to review further. And then the trail went cold... I could wait no longer so I performed a Graceful Server Reboot and the webmail started working again! Problem solved. I did eventually get a response from a level 3 senior analyst 21 hours later: [QUOTE]My apologies for any delay in our response. This particular issue (CPANEL-28685) is being actively investigated further by our Senior Technical Analysts and Developers to try and get a root cause analysis determined. It seems cPanel PHP-FPM may not be getting restarted properly following an update, and we wanted them to investigate the state of the issue before we resolve it. We are glad to hear that the issue is resolved now. Should you have other servers experiencing this issue, it may be easier to try and resolve it with these commands: /scripts/restartsrv_cpanel_php_fpm --hard /scripts/restartsrv_cpsrvd --hard Again we do apologize for the delay in our response and any inconvenience this issue may have caused. Please do let us know if you have any additional questions or concerns. Best Regards -- Ausaf Lateef Linux Technical Analyst III cPanel, L.L.C. -- 0 -
Hello Everyone, Internal case CPANEL-28685 is still open at this time. I'll update this thread as soon as new information is available. In the meantime, the workaround noted in my earlier posts on this thread remain applicable. Thank you. 0 -
Performing an forced upcp and afterwards rebooting the servers that were affected by this, resolved it for us too. 0 -
Same issue here, but a force restart of php for cpanel solved the issues: [CODE=rich]/scripts/restartsrv_cpanel_php_fpm --hard /scripts/restartsrv_cpsrvd --hard 0 -
Hello, CPANEL-28685 was marked as resolved in v82 of cPanel/WHM which is now in RELEASE. You can check this in our changelogs here: 82 Change Log - Change Logs - cPanel Documentation. Please let us know if you continue to experience any further issues in relation to this. 0
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