Error Installing cPanel on CloudLinux

Juan Antonio

• August 08, 2019 05:18

Hi everyone, I'm trying to install cPanel on a clean server (OVH). I've tried with CLoudLinux 7.6 and Centos 7 and after several minutes it always gets with a fatal error: [2019-08-08 11:36:58 +0200] [6574] ( INFO): Queuing system package update [2019-08-08 11:36:58 +0200] [6574] (FATAL): The background process "Apps that require deferred RPMs" failed with a fatal error: The subprocess reported error number 25 when it ended. 2019-08-08 11:36:58 338 [6252] (FATAL): The system failed to run the /usr/local/cpanel/scripts/cpanel_initial_install script.
Most of the software is installed (ie. mysql) . There are also some some yellow warnings which I don't know if they are related. [2019-08-08 11:36:19 +0200] Another app is currently holding the yum lock; waiting for it to exit... [2019-08-08 11:36:19 +0200] The other application is: yum [2019-08-08 11:36:19 +0200] Memory : 126 M RSS (1.5 GB VSZ) [2019-08-08 11:36:19 +0200] Started: Thu Aug 8 11:35:51 2019 - 00:28 ago [2019-08-08 11:36:19 +0200] State : Sleeping, pid: 7759
I've followed the instructions on Installation Guide - System Requirements - Version 82 Documentation - cPanel Documentation (disabled selinux, checked valid hostname, disabled firewall and NetWorkManager). This is the first time I'm getting this error with a cPanel installation. Any ideas? Thank you Juan

• 

  cPanelLauren

  • August 09, 2019 16:23

  Hi @Juan Antonio It sounds like there is another stuck yum process. For the quickest help with installation and troubleshooting your installation, I would suggest opening a ticket. You can do so using the link in my signature. Once open reply here with the ticket ID so we can update this thread with the outcome. ***Edit*** There is also an internal case that sounds similar to this issue: CPANEL-28579 - cPanel install fails on CentOS7 with CloudLinux License. This should be fixed in 11.82.07 of cPane/WHM but I believe there are still some issues with the CloudLinux Netowrk and you might try running the following before attempting to install (as a workaround) touch /var/cpanel/nocloudlinux OR sh latest --skip-cloudlinux
  Thanks!

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  cPanelMichael

  • August 09, 2019 16:29

  Hello Juan, You can execute the following command to see the last 10 lines of the installation log: tail -10 /var/log/cpanel-install.log
  Also, I noticed a recent support ticket where a similar issue occurred due to the server's inability to connect to rdate.cpanel.net. Here's a command you can use to check if this happened on your server as well: grep rdate /var/log/cpanel-install.log | grep connect
  Can you share the output from these commands here? Thank you.

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  Juan Antonio

  • August 10, 2019 08:26

  Hi, now it's SOLVED. It seems it has something to do with CloudLinux (ssue: CPANEL-28579 ) "sh latest --skip-cloudlinux" did the trick. Thank you!

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