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Incoming Emails Are Delayed

varunsridharan
Hello, I am currently hosting a cPanel server myself . and I recently started facing issues with incoming emails when I send an email from a Cpanel server it gets quickly to the party to whom I sent. but if an email sent from providers like Google /Yahoo.etc The email shows in inbox almost 5 min later. I really can't figure out where the issue lies. !! but I did check Greylisting which is turned off. and I have ConfigServerFirewall installed.

Comments

8 comments

Date Votes
  • cPanelMichael
    Hello @varunsridharan, I recommend sending an email from one of the remote mail servers you notice the issue with and then searching for it using cPanel >> Track Delivery. You can read more about this option on the document below:
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  • varunsridharan
    Hello @varunsridharan, I recommend sending an email from one of the remote mail servers you notice the issue with and then searching for it using cPanel >> Track Delivery. You can read more about this option on the document below:
    0
  • nixuser
    Checked the exim log file for the corresponding email?
    0
  • varunsridharan
    Checked the exim log file for the corresponding email?

    Nope. i am new here can you provide me some steps on how to do it ?
    0
  • varunsridharan
    Checked the exim log file for the corresponding email?

    here is the log 2019-08-16 08:11:30 SMTP connection from [209.85.xxx.xx]:40201 (TCP/IP connection count = 1) 2019-08-16 08:12:08 SMTP connection from [127.0.0.1]:46026 (TCP/IP connection count = 2) 2019-08-16 08:12:08 SMTP connection from (localhost) [127.0.0.1]:46026 closed by QUIT 2019-08-16 08:12:11 1hySBu-00010N-Jz H=mail-lf1-f42.google.com [209.85.xxx.xx]:40201 Warning: "SpamAssassin as xxx detected message as NOT spam (0.1)" 2019-08-16 08:12:11 1hySBu-00010N-Jz <= xxx@gmail.com H=mail-lf1-f42.google.com [209.85.xxx.xx]:40201 P=esmtps X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no S=13876 id=CAHR2Yi35DObgOaM5jRATizj7VdqGKknj26cN3Y3Pqa2wni7g@mail.gmail.com T="Reg :O" for hello@xxx 2019-08-16 08:12:11 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1hySBu-00010N-Jz 2019-08-16 08:12:11 SMTP connection from mail-lf1-f42.google.com [209.85.xxx.xx]:40201 closed by QUIT 2019-08-16 08:12:11 1hySBu-00010N-Jz => hello R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 9oDHHwMYVl1WDwAA9wVvfg Saved" 2019-08-16 08:12:11 1hySBu-00010N-Jz Completed
    the above log generated after a long time only when i send from gmail to my cpanel server the log is not getting generated quickly instead it takes a lot of time
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  • cPanelMichael
    Hello @varunsridharan, Can you browse to WHM >> Exim Configuration Manager >> ACL Options and temporarily disable the option below to see if the issue persists? Introduce a delay into the SMTP transaction for unknown hosts and messages detected as spam Thank you.
    0
  • varunsridharan
    Hello @varunsridharan, Can you browse to WHM >> Exim Configuration Manager >> ACL Options and temporarily disable the option below to see if the issue persists? Introduce a delay into the SMTP transaction for unknown hosts and messages detected as spam Thank you.

    Hello @cPanelMichael i did as you said. but there is no improvement over the transport time what so ever. :-( and i am not sure if its something to do with my server setup. here is how my setup is done 1. 3rd Party DNS [ Not cPanel Builtin DNS System] 2. 2 servers [ 1. For Hosting Websites & 1. For Hosting Emails] -- Email server configured with SMTP Rely Service based on the documentation i found it in here 3. only the below services are enabled in my email server
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  • cPanelMichael
    Hello, Feel free to
    0

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