Why is WHMCS suspending my accounts?

3clouds

• August 14, 2019 11:04

Hi Guys, My clients account automatically suspended. The suspension reason is: Over Due Payment First I thought This is WHMCS error. Because the service was already paid. I contacted WHMCS and they said, It is not their errors! There is something outside which creating this issue! I received some weird emails from WHM: 20:51 - Account Terminated domain.com 20:51 - New account domain.com 20:52 - Upgrade/Downgrade domain.com (I checked, upgrade is from Same Package to Same Package) I am facing too much trouble now. Please create a private ticket for me and fix this thing! Thanks

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  cPanelMichael

  • August 14, 2019 17:12

  Hello @3clouds, Can you submit a support ticket using the instructions on the link below so we can take a closer look?

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  3clouds

  • August 14, 2019 17:48

  Hello @cPanelMichael, Here is the support ticket no: 13128817 Thank you

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  cPanelMichael

  • August 14, 2019 18:24

  Thanks. Please correspond directly through the ticket and I'll update this thread with the outcome once it's closed.

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  cPanelMichael

  • August 27, 2019 19:10

  Hello :) To update, the /usr/local/cpanel/logs/api_tokens_log log file indicated multiple WHMCS installations were authorized to perform actions on this cPanel & WHM server using the same API token. Here's an example of the output you'll notice in this log file for anyone experiencing the same issue: [CODE=rich] info [whostmgrd] Host: ['1.2.3.4'> HTTP Status: ['200'>, User: ['root'>, Token Name: ['token_name_01-01-2019'], Request: ['POST /json-api/suspendacct HTTP/1.1'> info [whostmgrd] Host: ['4.5.6.7'> HTTP Status: ['200'>, User: ['root'>, Token Name: ['token_name_01-01-2019'>, Request: ['POST /json-api/suspendacct HTTP/1.1'>
  1.2.3.4 and 4.5.6.7 represent the IP addresses of two different hosts, and token_name_01-01-2019 represents the name of the API token. To prevent one of the hosts from performing additional actions, the shared API token must be removed and then re-created using the option documented on the link below:

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