Client loosing email from their inbox

foxmedo

• August 20, 2019 06:19

Dear all, i have one client who loost many emails from all accounts emails inbox i found in mail/dom/user/cur old email i recover all email before the began of this month but from 1/8 to 10/8 i can't find theme can anyone tell how this can be happend how can i check if some one has delete all this files or this was a crash ??

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  Giannis

  • August 20, 2019 17:21

  Maybe client downloaded them using any mail client configured with POP3.... Have you asked him?

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  foxmedo

  • August 20, 2019 17:45

  yes the client is using only IMAP and POP is disabled on our server more than 8000 email disparate.

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  cPanelLauren

  • August 22, 2019 16:17

  I'd suggest opening a ticket, this would require looking through logs and the configuration of the system. Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!

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