View Mail Statistics Summary is empty blank page

psytanium

• August 27, 2019 00:05

Hello, When I open WHM > Email > "View Mail Statistics Summary", the page is empty. Is there an option to activate it ? or something is wrong ? Thanks

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  cPanelLauren

  • August 27, 2019 20:51

  Hello, Is anything noted in the cPanel error log when you visit this page and it's blank? You can find the error log at /usr/local/cpanel/logs/error_log
  

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  psytanium

  • August 28, 2019 06:57

  Hello, Is anything noted in the cPanel error log when you visit this page and it's blank? You can find the error log at /usr/local/cpanel/logs/error_log
  

  
  I run the command on whm > terminal and on putty, but it says permission denied.

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  cPanelLauren

  • August 28, 2019 14:49

  @psytanium I didn't give you a command to run, just a location. If you're looking for a specific command to run, you'd go to the mail statistics summary page in your browser then run the following on the command line: tail -100 /usr/local/cpanel/logs/error_log
  you can change the number there to suit your needs

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  psytanium

  • August 28, 2019 15:04

  I didn't find anything related in the log file, i opened the "View Mail Statistics Summary" then run again the command, but nothing new. Here is a screenshot of the "View Mail Statistics Summary" page: Imgur

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  cPanelLauren

  • August 28, 2019 15:23

  Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!

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  psytanium

  • August 28, 2019 15:32

  Support Request ID is: 13222685

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  cPanelLauren

  • August 28, 2019 16:11

  Hello, Thanks! I've noted that ticket with the discussion that has occurred here. I'll update here with the outcome when available.

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  cPanelLauren

  • August 28, 2019 19:49

  Hello, I've checked in on this issue and it appears that there was a file called /var/log/exim/mainlog which was created manually but empty and Mail Statistics/Eximstats was reading this instead of the proper file. Once the custom file was removed the issue was resolved. The analyst created an improvement case CPANEL-29078 for this and you can follow our changelogs for updates to the case.

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