Restore a deleted subdomain from backup?

Jimbo17##

• September 05, 2019 08:44

I mistakenly deleted a subdomain thinking I was simply clear the memory. I deleted this on the subdomain page under public html heading. Now I am received error message 404 for every image on my website. My question is can my hosting service restore this deleted subdomain from their end? Thanks for your help. Jim Hill

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  cPanelLauren

  • September 05, 2019 19:56

  Hi @Jimbo17## When you delete a subdomain, you delete all the files associated with it which would cause the site to no longer work. The only way to restore it would be to restore it from a backup. If you have backups of the site you can go to cPanel>>Files>>Backup Wizard to restore the backup. We would have no way to know if your provider keeps a copy of your account, in most cases backups are your responsibility but you'd need to check with them to be sure.

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  Jimbo17##

  • September 08, 2019 13:38

  Hi @Jimbo17## When you delete a subdomain, you delete all the files associated with it which would cause the site to no longer work. The only way to restore it would be to restore it from a backup. If you have backups of the site you can go to cPanel>>Files>>Backup Wizard to restore the backup. We would have no way to know if your provider keeps a copy of your account, in most cases backups are your responsibility but you'd need to check with them to be sure.

  
  I contacted my hosting service about the problem and they are working on creating a backup so they can restore the website. Does each hosing service back up my website differently or on a regular basis or just how does that process work? Jim

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  cPanelLauren

  • September 09, 2019 15:33

  Every provider will have their own policy in regard to this but ultimately with most of them, the responsibility for maintaining backups falls on the client.

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