Temporary authentication failure

Hi, Today a restart my server to apply an upgrade and then the server are failed on services and the WHM interface is down, services like apache and mysql are running my sites are working well but can't access to WHM or cPanel and can't send email

TCP Transaction Log:
<< * OK [CAPABILITY IMAP4rev1 SASL-IR LOGIN-REFERRALS ID ENABLE IDLE NAMESPACE LITERAL+ STARTTLS AUTH=PLAIN AUTH=LOGIN] Dovecot ready.
>> A001 LOGIN __cpanel__service__auth__imap__T5gbESRTRrlFdT1Xh6GKzeAaJIZJfwXZzaxZTYEn201xnIOReCHlm58PIzwrkChT EfjI_G9wrKJX_Kh82fyMdRZf3IO4JRSM14smFagNHPxppjRxAkQUcslGfPcuOF92
<< A001 NO [UNAVAILABLE] Temporary authentication failure. [braavos.example.com:2019-09-13 09:25:20]
imap: ** [A001 NO [UNAVAILABLE] Temporary authentication failure. [braavos.example.com:2019-09-13 09:25:20] != A001 OK]
: Died

my server config

/etc/redhat-release:CloudLinux release 7.7 (Valery Bykovsky)
/usr/local/cpanel/version:11.82.0.14
/var/cpanel/envtype:standard
CPANEL=release

this is what I have con /usr/local/cpanel/logs/error_log

Cpanel::Notify::__ANON__() called at /usr/local/cpanel/Cpanel/Notify.pm line 150
        Cpanel::Notify::_notification_backend("chkservd::Notify", "failed", 1, CODE(0x27b8f00)) called at /usr/local/cpanel/Cpanel/Notify.pm line 79
        Cpanel::Notify::notification_class("interval", 1, "status", "failed", "class", "chkservd::Notify", "application", "chkservd::Notify", ...) called at /usr/local/cpanel/Cpanel/TaskProcessors/NotificationTasks/Harvester.pm line 66
        Cpanel::TaskProcessors::NotificationTasks::Harvester::__ANON__(__CPANEL_HIDDEN__, ARRAY(0x27b8ba0)) called at /usr/local/cpanel/Cpanel/TaskQueue/SubQueue/Harvester.pm line 123
        Cpanel::TaskQueue::SubQueue::Harvester::__ANON__() called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/Try/Tiny.pm line 97
        eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/Try/Tiny.pm line 88
        Try::Tiny::try(CODE(0x26e9738), Try::Tiny::Catch=REF(0xb3a358)) called at /usr/local/cpanel/Cpanel/TaskQueue/SubQueue/Harvester.pm line 135
        Cpanel::TaskQueue::SubQueue::Harvester::harvest("Cpanel::TaskProcessors::NotificationTasks::Harvester", CODE(0x277f590)) called at /usr/local/cpanel/Cpanel/TaskProcessors/NotificationTasks/Harvester.pm line 68
        Cpanel::TaskProcessors::NotificationTasks::Harvester::harvest("Cpanel::TaskProcessors::NotificationTasks::Harvester", CODE(0x26f76c0)) called at /usr/local/cpanel/Cpanel/TaskProcessors/NotificationTasks.pm line 58
        Cpanel::TaskProcessors::NotificationTasks::NotifyFromSubQueue::_do_child_task(Cpanel::TaskProcessors::NotificationTasks::NotifyFromSubQueue=HASH(0xb46cd0), Cpanel::TaskQueue::Task=HASH(0x26e9240), Cpanel::LoggerAdapter=HASH(0xb0bc18)) called at /usr/local/cpanel/Cpanel/TaskQueue/ChildProcessor.pm line 68
        eval {...} called at /usr/local/cpanel/Cpanel/TaskQueue/ChildProcessor.pm line 71
        Cpanel::TaskQueue::ChildProcessor::process_task(Cpanel::TaskProcessors::NotificationTasks::NotifyFromSubQueue=HASH(0xb46cd0), Cpanel::TaskQueue::Task=HASH(0x26e9240), Cpanel::LoggerAdapter=HASH(0xb0bc18), Cpanel::StateFile::Guard=HASH(0x26f6fa0)) called at /usr/local/cpanel/Cpanel/TaskQueue/FastSpawn.pm line 24
        Cpanel::TaskQueue::FastSpawn::process_task(Cpanel::TaskProcessors::NotificationTasks::NotifyFromSubQueue=HASH(0xb46cd0), Cpanel::TaskQueue::Task=HASH(0x26e9240), Cpanel::LoggerAdapter=HASH(0xb0bc18), Cpanel::StateFile::Guard=HASH(0x26f6fa0)) called at /usr/local/cpanel/Cpanel/TaskQueue.pm line 603
        eval {...} called at /usr/local/cpanel/Cpanel/TaskQueue.pm line 603
        Cpanel::TaskQueue::process_next_task(Cpanel::TaskQueue=HASH(0x26c5fa0)) called at /usr/local/cpanel/Cpanel/QueueProcd/Queueing.pm line 49
        eval {...} called at /usr/local/cpanel/Cpanel/QueueProcd/Queueing.pm line 49
        Cpanel::QueueProcd::Queueing::queue_process_next_task(Cpanel::TaskQueue=HASH(0x26c5fa0), Cpanel::LoggerAdapter=HASH(0xb0bc18)) called at libexec/queueprocd.pl line 473
        libexec::queueprocd::process_tasks(Cpanel::TaskQueue=HASH(0x26c5fa0), Cpanel::TaskQueue::Scheduler=HASH(0x26c5df0)) called at libexec/queueprocd.pl line 490
        libexec::queueprocd::_process_tasks_until_no_more_are_ready(Cpanel::TaskQueue=HASH(0x26c5fa0), Cpanel::TaskQueue::Scheduler=HASH(0x26c5df0)) called at libexec/queueprocd.pl line 223
        libexec::queueprocd::script("libexec::queueprocd", "--start") called at libexec/queueprocd.pl line 126

Please I don't know what can I do Thanks

DennisMidjord

September 13, 2019 10:46

Have you tried forcing an upgrade of cpanel? [CODE=bash]/scripts/upcp --force

GersonM17

September 13, 2019 15:06

Thanks Dennis, I receive help from cPanel support and discover that some files were deleted to fix this they run this script scripts/check_cpanel_rpms

cPanelLauren

September 13, 2019 21:19

I'm glad your issue was resolved and thanks for letting us know!

Temporary authentication failure

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