Authenticating.. Connection timed out. Solves on Reboot, But repeats, How to solve?

JamboBimal

• September 22, 2019 05:20

Authenticating.. Connection timed out This issue started a few days ago, Solves once I rebooted the server Now every few days it repeats, Again I reboot the server and it works Now How do I fix that for good?

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  cPanelLauren

  • October 02, 2019 19:54

  Hello, Where are you seeing this? To get the most out of your forums post I'd suggest reading the following:

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  JamboBimal

  • October 02, 2019 21:00

  Hello, Where are you seeing this? To get the most out of your forums post I'd suggest reading the following: This is my 1st time posting on the forums Please advice me or guide me is the post now correctly posted and in the right forum. As you mentioned to be specific The following issue I am facing and now it is frequent When I posted this it was not frequent now in a day this happens multiple times Here is what happens The service 'imap' appears to be down The service 'imap' is operational This now goes in a loop today it has already (went down and operational) ten times What is the cause and and the fix for such a behavior. I have this server for years this is a recent behavior Please help and guide Cheers Bimal - PDF attachments removed -

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  cPanelLauren

  • October 02, 2019 21:04

  Hi @JamboBimal Thanks for the information! Is anything noted in any of the following logs in relation to the issues you're experiencing with imap? /usr/local/cpanel/logs/error_log /var/log/maillog
  

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  JamboBimal

  • October 02, 2019 21:17

  Hi @JamboBimal Thanks for the information! Is anything noted in any of the following logs in relation to the issues you're experiencing with imap? /usr/local/cpanel/logs/error_log /var/log/maillog
  

  
  Thanks cPanelLauren I have not checked nor analyzed the logs I was trying to log in I get this message Authenticating... The connection timed out. Please try again Attached screen shot This was another issue, it resolves once I reboot Let me reboot login and see the error logs BTW please also let me know is this an issue related to imap or something else. Cheers Bimal

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  cPanelLauren

  • October 02, 2019 21:52

  The login issue could potentially be related to something else but none the less the cPanel error logs should provide some insight. I'd also check whether or not you have cPhulkd enabled and disable it temporarily while testing issues.

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  JamboBimal

  • October 03, 2019 13:52

  The login issue could potentially be related to something else but none the less the cPanel error logs should provide some insight. I'd also check whether or not you have cPhulkd enabled and disable it temporarily while testing issues.

  
  Thank you cPanelLauren I enabled and disabled CPhulkd. The good news Is after the reboot the imap errors have vanished and not come back again. I have not still not able to check the error logs as suggested. What is the easiest way to retrieve them from the WHM panel please advice. Thanks Cheers Bimal

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  cPanelLauren

  • October 03, 2019 14:26

  Hello @JamboBimal From the WHM interface you should be able to access terminal by going to WHM>>Server Configuration>>Terminal

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