[CPANEL-27176] KernelCare both installed and not installed?

DeadManWalking

• September 25, 2019 09:43

I have this strange issue with KernelCare. I purchased KernelCare but and Security Advisor says it is installed but it also says I should upgrade to KernelCare: - Removed -

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  vacancy

  • September 25, 2019 16:04

  What is your kernel version? And kcarectl --update command output?

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  DeadManWalking

  • September 26, 2019 01:29

  @vacancy Kernel version is 3.10.0-1062.1.1.el7.x86_64 kcarectl --update says: No updates are needed for this kernel. Kernel is safe. So, this is a Security Advisor bug?

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  CloudLinux Skhristich

  • September 26, 2019 10:34

  @vacancy Kernel version is 3.10.0-1062.1.1.el7.x86_64 kcarectl --update says: No updates are needed for this kernel. Kernel is safe. So, this is a Security Advisor bug?

  
  Hello! To help you with this question we need a little bit more information, please create a ticket here

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  24x7server

  • September 26, 2019 14:26

  Hi, I think that is merely a message and not checking in the background whether that module is present or not because same thing I have found in one of our clients server where Kernelcare has been installed and yet there is a warning message which asks to purchase Kernelcare and just out of the curiosity when I clicked on it, it took me to the cPanel portal. After viewing this, I think the notification will go if kernelCare is purchased via cPanel portal, just a guess. - Removed -

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  cPanelLauren

  • October 03, 2019 20:46

  We actually have an open internal case for this CPANEL-27176 - Security Advisor recommends purchasing a license for Kernel Care when the server is running a kernel without any available patches. When KernelCare is installed and up to date the intended behavior is NOT to recommend it again. We'll update this thread with any new information on the internal case as soon as it becomes available.

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