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AutoSSL Unauthorized error

judahnator
Hello! I am getting errors on sites that use the Setigo AutoSSL feature. Log snippet: 2:07:35 PM ERROR AutoSSL failed to request an SSL certificate for "asset.example.com" because of an error: (XID zaydna) The cPanel Store returned an error (X::AuthenticationFailure) in response to the request "POST ssl/certificate/free": Unauthorized ERROR AutoSSL failed to request an SSL certificate for "peachtree.example.com" because of an error: (XID e8n3r5) The cPanel Store returned an error (X::AuthenticationFailure) in response to the request "POST ssl/certificate/free": Unauthorized ERROR AutoSSL failed to request an SSL certificate for "element.example.com" because of an error: (XID s2wvx8) The cPanel Store returned an error (X::AuthenticationFailure) in response to the request "POST ssl/certificate/free": Unauthorized
Any pointers?

Comments

7 comments

Date Votes
  • cPanelLauren
    Hello, Can you show me the output of the following for the user/s in question here? ls -lah /home/$user/ ls -lah /home/$user/public_html
    Typically this is related to a permissions issue.
    0
  • judahnator
    Seems to have fixed itself. Maybe it just needed to sit and think for a bit?
    0
  • cPanelLauren
    Hello @judahnator It's possible there could have been a communication issue in the time where the error was being presented. During the time frame of the error is there anything noted in the license logs for cPanel at /usr/local/cpanel/logs/license_log
    or in the cPanel error logs which can be found at /usr/local/cpanel/logs/error_log
    0
  • judahnator
    [Moderator Note: Log output edited to reflect individual error messages] license_log: Thu Aug 29 05:55:34 2019: License update succeeded after trying 1 server Thu Aug 29 05:55:34 2019: Scheduling cpsrvd restart (graceful)
    error_log: info [cpsrvd] version 11.82.0.11 online info [cpsrvd] Request Timeout: "-" 408 Timeout while creating a secure connection Permission denied at /usr/local/cpanel/Cpanel/Session/Load.pm line 108, line 6. The system failed to send an HTTP (Hypertext Transfer Protocol) POST request to http://ocsp.comodoca.com because of an error: Could not read from socket: 'Connection reset by peer' at /usr/local/cpanel/Cpanel/SSL/OCSP.pm line 104.
    0
  • cPanelLauren
    Hi @judahnator Thank you for that! Looking through Sectigo service notifications on August 29th I found that Sectigo was performing Maintenance at a few intervals on August 29th. Specifically 0600 UTC and 0700-0730 UTC. It's possible the AutoSSL check could have initially run at this time. What timezone is your server time?
    0
  • farsgsm
    Dear sir, please help me why i get these errors while i run AutoSSL ERROR AutoSSL failed to request an SSL certificate for "******.net" because of an error: (XID s9vjhq) The cPanel Store returned an error (X::AuthenticationFailure) in response to the request "POST ssl/certificate/free": Unauthorized 12:16:55 AM ERROR AutoSSL failed to request an SSL certificate for "****.net" because of an error: (XID mxk2pu) The cPanel Store returned an error (X::AuthenticationFailure) in response to the request "POST ssl/certificate/free": Unauthorized any help appreciated!
    0
  • Infopro
    The cPanel Store returned an error (X::AuthenticationFailure) in response to the request "POST ssl/certificate/free": Unauthorized

    Some Hosting Providers, GoDaddy for example, do not permit free certs as I understand it. Are you on a GD server?
    0

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