[CPANEL-29818] All cluster connections have failed

tomdchi

• October 04, 2019 11:40

We have three DNS Only servers and four WHM servers in a DNS cluster. This morning all of them are reporting that they cannot connect to each other. I have tried setting up the links again but just get the error "Unknown API Error when attempting to contact the remote system". I find it very odd that all of them started doing this at the same time. Any ideas on how to troubleshoot this and find the cause?

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  Infopro

  • October 04, 2019 19:30

  Please feel free to open a ticket directly to cPanel Technical Support about this instead of waiting for a forum response.

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  apea2rh

  • October 08, 2019 12:54

  I have the exact same issue with our DNS cluster, I'm going to submit a ticket now but did you resolve this Tom?

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  cPanelLauren

  • October 08, 2019 13:42

  Also, if you do or did open a ticket - please update this thread with the Ticket ID and we'll add the resolution here to potentially help others when it's found.

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  apea2rh

  • October 08, 2019 14:05

  The ticket ID is 13504817 I've tried re-adding one of the DNSonly servers with a new apikey and got a success message but this has removed it from the cluster in whm. Currently unable to edit DNS unless I manually update the zones on the individual DNSonly servers which is not ideal!

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  apea2rh

  • October 08, 2019 17:33

  For anyone else having this issue it has been confirmed as an issue when logging in as a re-seller account with a DNS cluster in Version 84. (Our host manages root logins from there own system so don't provide root WHM access) the internal cpanel case is: ============================== [CPANEL-29818] - Resellers and reseller owned accounts are unable to interact with dnsadmin on a clustered server in version 84 ============================== When it is marked as done and the fix is released, you will be able to see it noted here:

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  cPanelLauren

  • October 08, 2019 18:02

  Thanks @apea2rh, This is actively being worked on right now and should have a resolution before 84 comes out of EDGE. I'll update here when the issue has been marked as resolved. Thanks!

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  cPanelLauren

  • December 13, 2019 21:37

  Hello, I am sorry for the delay on this but this issue was marked as resolved in v84.0.01 and is referenced in the changelogs here:

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  Fleurrose

  • December 16, 2019 18:27

  I have the exact same issue with our DNS cluster, I'm going to submit a ticket now but did you resolve this Tom?

  
  I was having the same problem if you didn't resolved yet a can help you

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  Fleurrose

  • December 20, 2019 08:56

  The ticket ID is 13504817 I've tried re-adding one of the DNSonly servers with a new apikey and got a success message but this has removed it from the cluster in whm. Currently unable to edit DNS unless I manually update the zones on the individual DNSonly servers which is not ideal! [url=https://audacity.onl/]audacity [url=https://mails.tips/temp-mail/]temp mail [url=https://origin.onl/]origin

  
  I think you resolve it so good luck to you

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  roundcunetwo

  • August 24, 2020 08:23

  its resolved, thank you :)

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