cpanel account move issue with white screen of death.

kardooma

• October 19, 2019 13:50

I am not sure where I am suppose to start!.. I used to host two domains with hostgator on a shared hosting, I decided to move to VPS using cpanel tool to backup and restore cpmove. Everything went smoothly with no errors, but when I visit one of he sites it's given me a xhttpd-php file to download. So I commented out the old .htaccess file for public_html and home. Now both sites giving me the WSOD. I've ran through the logs error_logs and nothing did help. System ; Centos 6 and both sites are WordPress. Any ideas on where to go from here?

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  quietFinn

  • October 21, 2019 14:05

  That sound like those sites don't work with the PHP version you have (PHP7.2 is the default if you didn't change it).

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  kardooma

  • October 21, 2019 15:03

  The main issue was resolved by cPanel support team and Thank You. There were two issues: Domain1 1. The .htaccess configuration was carried over from the old host, but they use a different setup so it was causing the pages to download. 2: The PHP scripts were calling /old home directory which doesn't exist on the box I was on. Syslink was created and it seems to solved the issue for now. Domain2 1: The domain was missing from the userdata for the user in question. 2: mbstring was missing from PHP, but the script required it. Which was installed 3: The PHP memory_limit was too low: increase from 128M to 256M All the best.

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  cPanelLauren

  • October 21, 2019 18:33

  I'm really glad to hear you were able to get the issue resolved and thank you for updating this thread with the details on what had happened!

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