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What do I enter for NS when using cPanel & WHM on the DigitalOcean® Marketplace?

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6 comments

  • cPanelMichael
    Hello @1337-Fail, I'm sorry to see you're experiencing an issue setting up cPanel & WHM on your DigitalOcean" Droplet. We'd like to take a closer look to help improve our documentation and product experience. Could you open a
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  • cPanelMichael
    Hello @1337-Fail, Following-up to see if you were able to open a support ticket. Thanks!
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  • 1337-Fail
    Not sure how to set that.
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  • cPanelLauren
    Hi @1337-Fail As mentioned by @cPanelMichael I'm sorry to see you're having some difficulty with your DigitalOcean Droplet. We're working on making this a really smooth process for users which is why we initially requested you open a ticket. After reading through the issue you're running into we noticed a couple of issues, the biggest one being how to manage your DNS when you're using DigitalOcean's nameservers. DigitalOcean provides a DNS hosting service, and when you set your nameservers to use theirs, you're using their DNS Hosting. This means that changes you make to your DNS locally will not have any effect on the domain. This is why you're making changes and nothing appears to be happening. The DNS changes in this circumstance need to be done in DigitalOcean's interface, not from the cPanel droplet. If you were using your own nameservers that resolve to the server (such as custom nameservers) you would make DNS changes on the droplet. We chose to set this up in this manner to expedite setup and provide quick and efficient provisioning of your domain after you set up the droplet. They have a really great guide on getting started with DNS here: Domains and DNS :: DigitalOcean Product Documentation please feel free to ask any questions you might have. For the other portion of the issue that this brought to light, DigitalOcean's nameservers were not automatically present in the setup which is why we were suggesting you open a ticket with us. We would still really like for you to open a ticket and you can do so using the link in my signature. Some of the things we were curious about are:
    • What browser are you using?
    • What Operating System are you using?
    We also wanted to take a look at the WHM configuration and this isn't really something that we're able to do through the forums. Thanks!
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  • 1337-Fail
    Your Support Request ID is: 13690425
    I use Windows 7 and I use Brave browser as well as Chrome. This is new install and I see they have updated the info in regards of the nameservers settings. I need the option in witch the DNS will be managed by cPannel. Thanks for the help and hope you will be able to help me set it up soon.
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  • cPanelLauren
    If you want to have your DNS hosted on the cPanel server, it's a bit different than what the guide provides in terms of instructions. The documentation here How to Set Up Nameservers in a cPanel Environment - cPanel Knowledge Base - cPanel Documentation goes over how to set up your nameservers step by step. Let me know if you run into any complications with it and thank you for opening the ticket.
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