[CPANEL-27814] cPanel Security Advisor says Imunify360 is installed but you do not have a current license

baras

• October 28, 2019 22:41

Hi everyone, I installed Imunify360 on my server. I purchased the license from CloudLinux because I wanted a 250-user license. cPanel only offers single or unlimited users. The problem is, even though the license is installed and working, cPanel Security Advisor still warns that "Imunify360 is installed but you do not have a current license". How can I get the advisor to recognize the license? Thanks a lot!

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  cPanelLauren

  • October 29, 2019 22:02

  Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!

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  baras

  • October 30, 2019 04:47

  Your Support Request ID is: 13652557

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  cPanelLauren

  • October 30, 2019 14:08

  Hello @baras Thanks for opening the ticket, it looks like the analyst was able to identify that this issue was related to an internal case we have open: CPANEL-27814 - which identifies that the security advisor is not checking all imunify360 license types. Until the issue is resolved, it is safe to ignore the warning as long as you're sure your license is valid. I'll update this thread when the case is resolved as well. Thanks!

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  Number5NeedInput

  • December 07, 2019 15:58

  Have the same problem for years - "Imunify360 is installed but you do not have a current license." - and I do have a licence!

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  baras

  • December 09, 2019 07:12

  Have the same problem for years - "Imunify360 is installed but you do not have a current license." - and I do have a licence!

  
  Te ticket status is In Progress
  . I guess it will be resolved soon.

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  cPanelLauren

  • December 09, 2019 13:55

  This case is still in progress and not resolved. I'll update this thread when the case is resolved.

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  Fleurrose

  • December 16, 2019 18:30

  Have the same problem for years - "Imunify360 is installed but you do not have a current license." - and I do have a licence!

  
  Me too i have the same problem for months

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  Fleurrose

  • December 20, 2019 11:31

  This case is still in progress and not resolved. I'll update this thread when the case is resolved.

  
  I don't think thant it will be resolved

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  baras

  • February 13, 2020 05:47

  cPanel Security Advisor still warns that "Imunify360 is installed but you do not have a current license". How can I get the advisor to recognize the license?

  
  The bug hasn't been fixed yet. We must wait for cPanel to take care of it. Until then, I guess we can just ignore the error message and make sure our license is current by ourselves.

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  Dave Smith

  • February 27, 2020 19:12

  Been a while, wondering if this will be resolved? Thanks.

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  cPanelLauren

  • February 27, 2020 22:21

  This has not been resolved as of right now. I'm going to add another tag to the internal case for this forums post as well.

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