[CPANEL-30241] Webmail wrong timezone

Ruiz

• November 11, 2019 13:59

Hi there, Out server time is correct: BRT has a UTC offset of - 3:00 ----------------------------------- [#@server ~]# date Mon Nov 11 16:41:26 -03 2019 ----------------------------------- Everything seems to be right, however, both webmails are showing the wrong time, exactly 1 hour ahead. Where could i change that? Brazil should be in the daylight savings time right now, however a few months ago our beloved president decided we wont have it this year. Maybe there's some outdated database that our server, cpanel, or the webmails are following? Thanks!

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  cPanelLauren

  • November 11, 2019 21:49

  Hello, This is a result of Brazil having recently stopped utilizing DST. We have a case open for this CPANEL-30241- Update internal PHP's timezone database to support Brazil DST change It's currently in progress and I'll update here when the issue is resolved. There is a note in the internal case that the following could potentially be a temporary workaround: /usr/local/cpanel/3rdparty/php/73/bin/pecl install timezonedb echo "extension=timezonedb.so" >> /usr/local/cpanel/3rdparty/php/73/etc/php.ini
  But it will not be effective on EL6 servers due to the autoconf being too old. Please let me know if that works for you and I will update here when there is any further movement on the case. Thanks!

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  Marcinho2D

  • November 12, 2019 21:55

  Hi Lauren. I have this same problem on my servers, I ran the command informed and it did not work.

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  cPanelLauren

  • November 12, 2019 22:54

  Hello, It looks like there's an updated workaround as of this afternoon: Please run the following and let me know: /usr/local/cpanel/3rdparty/php/73/bin/pecl install timezonedb
echo "extension=timezonedb.so" >> /usr/local/cpanel/3rdparty/php/73/etc/php.ini.dist
/usr/local/cpanel/bin/checkphpini
/usr/local/cpanel/bin/install_php_inis
  

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  Marcinho2D

  • November 12, 2019 23:48

  /usr/local/cpanel/3rdparty/php/73/bin/pecl install timezonedb
echo "extension=timezonedb.so" >> /usr/local/cpanel/3rdparty/php/73/etc/php.ini.dist
/usr/local/cpanel/bin/checkphpini
/usr/local/cpanel/bin/install_php_inis
  

  
  Hello Lauren! This worked for me, thank you for the solution.

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  Marcinho2D

  • November 13, 2019 16:50

  Hello @cPanelLauren Today the problem recurred, yesterday when I ran the command worked.

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  cPanelLauren

  • November 13, 2019 18:00

  Hello @Marcinho2D To confirm, you performed all actions listed? If so, I'd suggest opening a ticket so our analysts can look into the issue further.

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  Marcinho2D

  • November 13, 2019 18:47

  @cPanelLauren sorry. I had run the commands for php72 that was on the server and it worked, but another operator changed the server to php73 and stopped working. I executed the commands now for php73 and it is working, any problem I speak. Thank you very much.

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  cPanelLauren

  • December 13, 2019 21:35

  Hello, I am sorry for the delay on this but this issue was marked as resolved in v84.0.14 and is referenced in the changelogs here:

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