cPanel Email Default Email Account Storage

kelly robson

• November 13, 2019 05:47

Hi there, I am new to webdesign/wordpress/cpanel and am trying to make room in our file manager. When I go into the default email account there are not any messages, however apparently that default email account is taking up 2,168.70 MB. Does anyone have any clues how I can clear this? Getting desperate ! Thank you, Kelly

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  cPanelLauren

  • November 13, 2019 20:41

  Hello, You can use cPanel>>Email>>Email Disk Usage to manage disk space usage for the account Thanks!

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  kelly robson

  • November 14, 2019 08:31

  Hello, You can use cPanel>>Email>>Email Disk Usage to manage disk space usage for the account Thanks!

  
  Hi Lauren Thanks so much for answering my question - I have tried this, but it says 0 items? yet this is the size the emails are supposedly using?

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  cPanelLauren

  • November 14, 2019 18:37

  Hi @kelly robson In this case it would seem that there's something off with the calculations - you can view the contents of /home/$user/mail using the file manager as well - in this case when you go to file manager you'd just look for the "mail" directory To troubleshoot the disk space issues your provider would need to be notified of this.

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  kelly robson

  • November 18, 2019 09:22

  Thank

  Hi @kelly robson In this case it would seem that there's something off with the calculations - you can view the contents of /home/$user/mail using the file manager as well - in this case when you go to file manager you'd just look for the "mail" directory To troubleshoot the disk space issues your provider would need to be notified of this.

  
  Thank you Lauren!

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