Disable redirection to ip/~user

dubraise

• November 16, 2019 11:21

?I just finished migrating a webiste to a new server (both use whm/cpanel), but now when I try to access the domain name or the IP address it keeps redirecting me to IP_ADDRESS/~user. I Disabled the UseDir in the httpd.conf file bit nothing. Any idea ? Thanks

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  kadrin

  • November 17, 2019 13:03

  If you use WHM you can disable redirect from the "Tweak Settings" area, select the tab named "Redirection"

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  cPanelLauren

  • November 18, 2019 16:24

  It sounds a bit like you have a caching issue, I'd suggest clearing your browser's cache or using a different browser. Also, ensure that by disabling mod_userdir you didn't disable mod_userdir protection which actually enables the ability to use mod_userdir.

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  dubraise

  • November 19, 2019 17:50

  Hi, Sorry for the late reply. Indeed I tried to disable the mod_usedir and redirection, I used a different browser with private browsing but nothing changed, I still got redirected to IP~/user.

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  cPanelLauren

  • November 20, 2019 14:54

  Hello, 1. Have you pointed the DNS of the site to the new server? 2. Can you include a screenshot of the settings you've chosen for the mod_userdir tweak?

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  dubraise

  • November 21, 2019 21:29

  Hey, Thanks for your reply Lauren. Yes, I pointed the dns to the new server (I'm not using the primary domain name yet, until I figured this error, so we can consider this server as preprod one). The domain name i'm using for the tests is domain.ga (domain.ma point to the old server dns). Thanks again.

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  cPanelLauren

  • November 22, 2019 18:00

  What are you typing in? When I type in: /~livremoi/
  I get a page and not an error

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  dubraise

  • November 22, 2019 18:03

  I think I din't explain my self well (Sorry English is my third language). When I type the IPAddress or domain_name (lmnewprod dot ga) I get a redirection to IPAddress/~livremoi, that's the behaviour I want to get rid of.

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  cPanelLauren

  • November 22, 2019 19:30

  Hello, I see, I misunderstood what you were trying to do. You need to disable the exclusion on those sites. Uncheck the two boxes I've highlighted on the screenshot you provided and click save at the bottom.

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  dubraise

  • November 24, 2019 16:21

  Already tried that, nothing changed.

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  cPanelLauren

  • November 25, 2019 15:22

  This sounds a lot like a caching issue as this should not function if it is not excluded from protection. Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!

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