AutoSSL error - Remote IP address is not licensed.

To start off, I'm no expert and am looking into an issue we are having for another member of our team. The error we are getting is this. "The system failed to acquire a signed certificate from the cPanel Store because of the following error: (XID akbjv5) The cPanel Store returned an error (X::UnlicensedIP) in response to the request "GET ssl/certificate/whm-license": The remote ip address, ###.###.###.###, is not licensed. The way my network engineer explained the issue to me was that because the IP address the request leaves the building on, and the one the External DNS is registered to is different. He thought there might be a way to create a rule in cpanel to send requests out from the cpanel server on the same IP that requests come in on. Is there someone that can assist with anything about the issue we are facing? Again, not an expert and some additional info may be required. Let me know.