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Can't access WHM after migration

Comments

11 comments

  • GOT
    If you know the old IP address from the previosu account you can use but this will only work if their nameservers are on the same server which is not always the case.
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  • diversity
    Thank GOT, I've just tried the nameserver address but it's not worked. Not sure I've entered it correctly though. Would the 2087 be number I'd need on the end. My original address they gave me ended with 2086 I had an address with numbers in but it hasn't worked for sometime. I've messaged them again, I guess I'm at their mercy as to whether they'll bother getting back to me. Sigh!! Thanks for your help!!
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  • diversity
    Or another thought.....if I change the named servers back to the old hosting providers would that take me back so I could log in to my WHM? That particular domain isn"t mega important for the website (10 year old static site I keep for old times). The thing that is however are the email accounts. I assume this would then send emailS back to the old accounts? Thanks
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  • GOT
    Did they give you nameservers to use? If so you can point a domian back to them. If you don't have a throwaway domain you can just buy one.
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  • diversity
    Ah ok, so would that work even if it"s the not main domain my account was registered under? By that I mean I have 5 domains and used to use the main one with /whm after it to access everything.
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  • cPRex Jurassic Moderator
    As long as you have something that points to the old machine, either a domain name or an IP address, I would expect the login to WHM to work properly. Port 2086, that you mentioned earlier, is the unsecured port, and port 2087 always uses a secure SSL connection, but they would both take you to the WHM login. Is there any way you can contact the host of the old machine to find the IP address? That would certainly be the easiest way to log in and access the system.
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  • GOT
    Yes just use the same user and pass as you always do the URL you are using does not care as long as it's pointing to the same server. (And assuming your reseller account was not removed)
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  • diversity
    Fab thank you. So I could purchase a domain (even with my new host and point it to their nameservers) then instead of using the address I used to log in example.com/whm, I could then go to example.net/whm and that would bring up a log in page that is on the old server so from there I use my old log in details, which contain my old domain, and that will log me in? I was going to create a webpage for a relative on a sub domain of mine. I could purchase them their own domain and give it to them as a Christmas present :) Thank you ever so much for helping me, especially on Xmas eve!!!!
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  • GOT
    That is correct and you're welcome.
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  • diversity
    Thank you both of you for your help. The old hosting provider has now got back to me and given me an address to which I can log into. Many thanks, and merry Xmas
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  • cPRex Jurassic Moderator
    Great! I'm glad to hear you were able to get a solution!
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