ioncube loader problem

cosmos64

• January 07, 2020 09:38

Site error: the get-loader.ioncube.com for install assistance. when i try to install whmcs and i have change some in cpanel for ioncube loader but that still not working for me. //cosmos

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  cPanelLauren

  • January 08, 2020 22:49

  Hello, Are you aware if you have IonCube PHP loader installed for the version of PHP you're running on the site? You can check this in the EasyApache 4 UI or by running something like the following: [root@server Whostmgr]# rpm -qa |grep -i ioncube ea-php70-php-ioncube10-10.3.9-1.1.7.cpanel.x86_64 cpanel-php-ioncube-10.3.9-1.cp1186.x86_64 ea-php73-php-ioncube10-10.3.9-1.1.8.cpanel.x86_64 ea-php72-php-ioncube10-10.3.9-1.1.8.cpanel.x86_64 ea-php71-php-ioncube10-10.3.9-1.1.7.cpanel.x86_64
  Note that I have it installed for versions 7.0 - 7.3 of PHP on my test server.

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  mcgwier

  • February 05, 2020 17:36

  Same issue here. @cPanelLauren My results show ionCube is installed for 7.2 and 7.3 but still getting same error as @cosmos64 . ea-php70-php-ioncube6-6.1.0-2.2.46.cpanel.x86_64 cpanel-php72-ioncube-10.2.2-1.cp1176.x86_64 ea-php72-php-ioncube10-10.3.9-1.1.8.cpanel.x86_64 ea-php71-php-ioncube10-10.3.9-1.1.7.cpanel.x86_64 ea-php56-php-ioncube6-6.1.0-2.2.49.cpanel.x86_64 ea-php55-php-ioncube6-6.1.0-2.2.41.cpanel.x86_64 ea-php73-php-ioncube10-10.3.9-1.1.8.cpanel.x86_64 EIGioncube-6.0.5-14.x86_64
  

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  cPanelLauren

  • February 05, 2020 19:04

  Same issue here. @cPanelLauren My results show ionCube is installed for 7.2 and 7.3 but still getting same error as @cosmos64 . ea-php70-php-ioncube6-6.1.0-2.2.46.cpanel.x86_64 cpanel-php72-ioncube-10.2.2-1.cp1176.x86_64 ea-php72-php-ioncube10-10.3.9-1.1.8.cpanel.x86_64 ea-php71-php-ioncube10-10.3.9-1.1.7.cpanel.x86_64 ea-php56-php-ioncube6-6.1.0-2.2.49.cpanel.x86_64 ea-php55-php-ioncube6-6.1.0-2.2.41.cpanel.x86_64 ea-php73-php-ioncube10-10.3.9-1.1.8.cpanel.x86_64 EIGioncube-6.0.5-14.x86_64
  

  
  Hello, Can you tell me about the system and php version the site is running? Are you using CloudLinux and their AltPHP?

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  mcgwier

  • February 05, 2020 21:42

  My system has MultiPHP installed so I deleted the custom php.ini (through cPanel > Software > PHP Selector) and added the manual override in htaccess. That solved the issue until I can update or remove MultiPHP. Thanks for the rapid response!

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  cPanelLauren

  • February 05, 2020 22:31

  Hi @mcgwier I'm really glad the issue is resolved. So some clarification on why this was occurring might be helpful, this issue happens when you're running on CloudLinux's alt-php without the altphp version of ioncube module loaded in the php.ini being referenced. In order to resolve the issue you'd have to use only alt-php (php selector) extensions/modules or only ea-php (MultiPHP) modules/extensions. Also, note that MultiPHP is not removable like PHP Selector is.

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