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cPanel Technical Support has been heavily impacted by hurricane Beryl and our ability to respond to tickets has been hindered as a result. We appreciate your understanding and patience as we address these delays.

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4 comments

  • koree
    @MHFraser I'm sorry for the trouble you are having. This is definitely not anything you are doing wrong. There is an issue in the hooks system. We currently have a fix being tested for this, and it will be rolled out ASAP. Please let me know if you have any questions. Thanks! Koree Smith Product Owner cPanel, LLC
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  • MHFraser
    We currently have a fix being tested for this, and it will be rolled out ASAP

    OK thanks. I'll keep an eye on updates. cheers, F.
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  • cPanelLauren
    Thanks @koree For reference the case ID associated with this is CPANEL-31408 and when it's resolved in the product it'll be referenced in our changelogs here: Change Logs - Change Logs - cPanel Documentation
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  • MHFraser
    BTW my workaround for this issue is to create an empty hooks.yaml file touch /var/cpanel/hooks.yaml
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