Autossl not working check button disappeared

madamada

• February 05, 2020 10:43

hi , the autossl (automatic or manual )not working for an account (only for this account). the check button as disappeared on the left of domains name :/ CENTOS 7.7 xen hvm [srv8] v84.0.21

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  Ekushey

  • February 05, 2020 18:46

  You must be using a non-AutoSSL issued certificate, hence the problem.

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  cPanelLauren

  • February 05, 2020 22:14

  It states clearly in red that it will not replace the certificate because it was not issued by AutoSSL - this is related to a setting in WHM>>SSL/TLS>>Manage AutoSSL -> Options -> Allow AutoSSL to replace invalid or expiring non-AutoSSL certificates. This option will allow AutoSSL to replace certificates that the AutoSSL system did not issue. When you enable this option, AutoSSL will install certificates that replace users" CA-issued certificates if they are invalid or expire within 3 days. Unless you fully understand this option, do not select it, because the system could unexpectedly replace an expiring or invalid EV or OVcertificate with a DV certificate The resolution in this instance is to check that box and allow AutoSSL to replace the expired certificates.

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