Mail sending on spam folder

Abu Hasaan

• February 11, 2020 01:48

Hi, i have hosted domain one of my vps example.co when i sent email hotmail,.yahoo,gmail mail goes to spam Although domains SPF, Dkim, ptr all records correct ip also not blacklisted still i am getting issue mails sent on spam. Please suggest the solution.

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  cPanelLauren

  • February 11, 2020 23:19

  If you've correctly implemented all of those records, and you're not blacklisted, you would need to identify why you're being sent to spam, in most cases it is one of these items. If you're mail is getting rejected, usually, the reason will be output in /var/log/exim_mainlog
  - otherwise your only other recourse is to contact the provider sending your domain's mail to spam for further information/clarification.

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  Abu Hasaan

  • February 12, 2020 08:10

  Hi, I have done through /var/log/exim_mainlog and out put is attach file. Can you guide how could i read whole log file ?

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  cPanelLauren

  • February 13, 2020 21:35

  You'd want to search for specific terms, for instance if you know to who you sent the email to or the message ID you could search as follows: exigrep user@domain.com /var/log/exim_mainlog
  or for the message ID: exigrep MID /var/log/exim_mainlog
  

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