cpanel_ccs Service down and not launching

millerwebservice

February 20, 2020 08:13

I think I've narrowed down the issue, which I've bolded, but everytime I try to run restartsrv_cpanel_ccs, the following error occurs. [QUOTE] Waiting for "cpanel_ccs" to start ""info [restartsrv_cpanel_ccs] systemd failed to start the service "cpanel-ccs" (The "/usr/bin/systemctl restart cpanel-ccs.service --no-ask-password" command (process 5752) reported error number 1 when it ended.): Job for cpanel-ccs.service failed because the control process exited with error code. See "systemctl status cpanel-ccs.service" and "journalctl -xe" for details. "info [restartsrv_cpanel_ccs] systemd failed to start the service "cpanel-ccs" (The "/usr/bin/systemctl restart cpanel-ccs.service --no-ask-password" command (process 5849) reportederror number 1 when it ended.): Job for cpanel-ccs.service failed because the control process exited with error code. See "systemctl status cpanel-ccs.service" and "journalctl -xe" for details. "failed. Cpanel::Exception::Services::StartError Service Status Service Error (XID wswqby) The "cpanel_ccs" service failed to start. Startup Log Feb 20 09:11:48 ... systemd[1]: Starting Apple Calendar Server... Feb 20 09:11:48 ... run[5850]: Using /opt/cpanel-ccs/.develop/virtualenv/bin/python as Python Feb 20 09:11:48 ... run[5850]: Starting server... Feb 20 09:11:50 ... run[5850]: Reading configuration from file: /opt/cpanel-ccs/conf/caldavd-dev.plist Feb 20 09:11:50 ... run[5850]: Pidfile /opt/cpanel-ccs/data/Logs/state/caldavd.pid contains non-numeric value Feb 20 09:11:50 ... systemd[1]: cpanel-ccs.service: control process exited, code=exited status=1 Feb 20 09:11:50 ... systemd[1]: Failed to start Apple Calendar Server. Feb 20 09:11:50 ... systemd[1]: Unit cpanel-ccs.service entered failed state. Feb 20 09:11:50 ... systemd[1]: cpanel-ccs.service failed. cpanel_ccs has failed. Contact your system administrator if the service does not automagically recover.
I believe the issue is with the Apple Calendar Server, but I can't find any help online with that issue.

Comments

14 comments

millerwebservice

February 20, 2020 14:23
Also to add, I do have installed the Calendar and Contacts Server [experimental] plugin. Version: 9.2.a-49.1.
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RK-BZ

February 20, 2020 22:20
We have the same problem since an update to version 9.2.a-49.1
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ernesto123

February 21, 2020 06:46
Same problem and how to recover: I ran /usr/local/cpanel/scripts/restartsrv_cpanel_ccs It did not recover, then I saw the next line in between the information that apears in the screen: curl: (7) Failed connect to sourceware.org:21; Connection refused I ping sourceware.org with result ip address: 209.132.180.131 I white listed the IP address in the firewall then I ran again /usr/local/cpanel/scripts/restartsrv_cpanel_ccs Done, it recovered. Hope this help.
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millerwebservice

February 21, 2020 15:02
I white listed the IP address in the firewall then I ran again /usr/local/cpanel/scripts/restartsrv_cpanel_ccs

I just now tried this, whitelisting within ConfigServer Firewall, still no luck when trying to run the command after.
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HaNi Ghaith

February 21, 2020 15:26

Same problem.

Service Name	cpanel-ccs
Service Status	failed ?
Notification	The service "cpanel-ccs" appears to be down.
Service Check Method	The system"s command to check or to restart this service failed.
Number of Restart Attempts	210
Service Check Raw Output	(XID sqsxsg) The "cpanel_ccs" service is down. The subprocess "/usr/local/cpanel/scripts/restartsrv_cpanel_ccs" reported error number 255 when it ended.
Startup Log	Feb 21 18:11:35 systemd[1]: Starting Apple Calendar Server... Feb 21 18:11:35 run[30883]: Using /opt/cpanel-ccs/.develop/virtualenv/bin/python as Python Feb 21 18:11:35 run[30883]: Starting server... Feb 21 18:11:38 run[30883]: Reading configuration from file: /opt/cpanel-ccs/conf/caldavd-dev.plist Feb 21 18:11:38 run[30883]: Pidfile /opt/cpanel-ccs/data/Logs/state/caldavd.pid contains non-numeric value Feb 21 18:11:38.systemd[1]: cpanel-ccs.service: control process exited, code=exited status=1 Feb 21 18:11:38 .systemd[1]: Failed to start Apple Calendar Server. Feb 21 18:11:38 .systemd[1]: Unit cpanel-ccs.service entered failed state. Feb 21 18:11:38 systemd[1]: cpanel-ccs.service failed.

cPanelLauren

February 21, 2020 21:18
Do you guys that have cpanel_ccs failed and not able to be restarted have anything logged to the following logs? /usr/local/cpanel/logs/error_log
/var/log/lfd.log
/var/log/messages
Also, please keep in mind this is an experimental plugin and could suffer from unexpected/unpredictable behavior
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HaNi Ghaith

February 21, 2020 22:24
Do you guys that have cpanel_ccs failed and not able to be restarted have anything logged to the following logs? /usr/local/cpanel/logs/error_log
/var/log/lfd.log
/var/log/messages
Also, please keep in mind this is an experimental plugin and could suffer from unexpected/unpredictable behavior

/usr/local/cpanel/logs/error_log [2020-02-22 00:57:20 +0200] info [cpsrvd] version 11.86.0.4 online [2020-02-22 01:00:19 +0200]: "/usr/local/cpanel/scripts/restartsrv_unknown cpanel-ccs" called by (1045 - tailwatc$ [2020-02-22 01:00:24 +0200] info [queueprocd] chkservd::Notify Notification => @gmai***** via EMAIL [eve$ [2020-02-22 01:00:27 +0200] info [restartsrv_unknown] systemd failed to start the service "cpanel-ccs" (The "/usr$ [2020-02-22 01:00:36 +0200] info [restartsrv_unknown] systemd failed to start the service "cpanel-ccs" (The "/usr$ [2020-02-22 01:06:18 +0200]: "/usr/local/cpanel/scripts/restartsrv_unknown cpanel-ccs" called by (2248 - tailwatc$ [2020-02-22 01:06:22 +0200] info [restartsrv_unknown] systemd failed to start the service "cpanel-ccs" (The "/usr$ [2020-02-22 01:06:22 +0200] info [queueprocd] chkservd::Notify Notification => @gmai***** via EMAIL [eve$ [2020-02-22 01:06:31 +0200] info [restartsrv_unknown] systemd failed to start the service "cpanel-ccs" (The "/usr$
/var/log/lfd.log Feb 22 00:00:04 server lfd[19369]: Account Tracking... Feb 22 00:00:04 server lfd[19369]: SSH Tracking... Feb 22 00:00:04 server lfd[19369]: Webmin Tracking... Feb 22 00:00:04 server lfd[19369]: SU Tracking... Feb 22 00:00:04 server lfd[19369]: Console Tracking... Feb 22 00:00:04 server lfd[19369]: WHM Tracking... Feb 22 00:00:04 server lfd[19369]: Watching /var/log/secure... Feb 22 00:00:04 server lfd[19369]: Watching /var/log/exim_mainlog... Feb 22 00:00:04 server lfd[19369]: Watching /usr/local/cpanel/logs/login_log... Feb 22 00:00:04 server lfd[19369]: Watching /var/log/maillog... Feb 22 00:00:04 server lfd[19369]: Watching /etc/apache2/logs/error_log... Feb 22 00:00:04 server lfd[19369]: Watching /var/log/messages... Feb 22 00:00:04 server lfd[19369]: Watching /var/log/customlog... Feb 22 00:00:04 server lfd[19369]: Watching /usr/local/cpanel/logs/access_log... Feb 22 00:34:12 server lfd[27918]: (smtpauth) Failed SMTP AUTH login from 193.56.28.242 (PL/Poland/-): 5 in the l$ Feb 22 01:06:14 server lfd[2147]: *WHM/cPanel root access
/var/log/messages Feb 22 01:15:05 server systemd: Removed slice User Slice of root. Feb 22 01:15:09 server kernel: Firewall: *TCP_IN Blocked* IN=eth0 OUT= MAC=00:50:56:3c:ee:b1:28:99:3a:4d:23:91:08$ Feb 22 01:15:13 server systemd: Removed slice User Slice of munin. Feb 22 01:15:18 server kernel: Firewall: *TCP_IN Blocked* IN=eth0 OUT= MAC=00:50:56:3c:ee:b1:28:99:3a:4d:23:91:08$ Feb 22 01:15:18 server kernel: Firewall: *TCP_IN Blocked* IN=eth0 OUT= MAC=00:50:56:3c:ee:b1:28:99:3a:4d:30:af:08$ Feb 22 01:15:29 server kernel: Firewall: *TCP_IN Blocked* IN=eth0 OUT= MAC=00:50:56:3c:ee:b1:28:99:3a:4d:23:91:08$ Feb 22 01:15:42 server kernel: Firewall: *TCP_IN Blocked* IN=eth0 OUT= MAC=00:50:56:3c:ee:b1:28:99:3a:4d:30:af:08$ Feb 22 01:15:44 server kernel: Firewall: *TCP_IN Blocked* IN=eth0 OUT= MAC=00:50:56:3c:ee:b1:28:99:3a:4d:23:91:08$ Feb 22 01:15:44 server kernel: Firewall: *TCP_IN Blocked* IN=eth0 OUT= MAC=00:50:56:3c:ee:b1:28:99:3a:4d:23:91:08$ Feb 22 01:15:44 server kernel: Firewall: *TCP_IN Blocked* IN=eth0 OUT= MAC=00:50:56:3c:ee:b1:28:99:3a:4d:23:91:08$ Feb 22 01:15:55 server kernel: Firewall: *TCP_IN Blocked* IN=eth0 OUT= MAC=00:50:56:3c:ee:b1:28:99:3a:4d:23:91:08$ Feb 22 01:15:59 server kernel: Firewall: *TCP_IN Blocked* IN=eth0 OUT= MAC=00:50:56:3c:ee:b1:28:99:3a:4d:30:af:08$ Feb 22 01:16:05 server kernel: Firewall: *TCP_IN Blocked* IN=eth0 OUT= MAC=00:50:56:3c:ee:b1:28:99:3a:4d:23:91:08$ Feb 22 01:16:10 server kernel: Firewall: *TCP_IN Blocked* IN=eth0 OUT= MAC=00:50:56:3c:ee:b1:28:99:3a:4d:30:af:08$ Feb 22 01:16:14 server kernel: Firewall: *TCP_IN Blocked* IN=eth0 OUT= MAC=00:50:56:3c:ee:b1:28:99:3a:4d:23:91:08$ Feb 22 01:16:26 server kernel: Firewall: *TCP_IN Blocked* IN=eth0 OUT= MAC=00:50:56:3c:ee:b1:28:99:3a:4d:23:91:08$ Feb 22 01:16:30 server kernel: Firewall: *TCP_IN Blocked* IN=eth0 OUT= MAC=00:50:56:3c:ee:b1:28:99:3a:4d:23:91:08$ Feb 22 01:16:31 server kernel: Firewall: *TCP_IN Blocked* IN=eth0 OUT= MAC=00:50:56:3c:ee:b1:28:99:3a:4d:23:91:08$
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cPanelLauren

February 21, 2020 23:41
@HaNi Ghaith The cPanel error log output is cutoff can you readd that?
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HaNi Ghaith

February 24, 2020 16:45
Hello, I opened a ticket and got the following response, which explained and solved the problem: Feb 24 17:57:21 server.domain.com run[4725]: Pidfile /opt/cpanel-ccs/data/Logs/state/caldavd.pid contains non-numeric value It looks like this was due to the caldavd.pid file being 0 bytes in size. To resolve the issue, I restarted the cpdavd service, moved aside the empty pid file, and then was able to successfully start the cpanel_ccs service: [17:58:13 server root@93454157 ~]cPs# /scripts/restartsrv_cpdavd --restart Waiting for "cpdavd" to restart gracefully ""waiting for "cpdavd" to initialize "finished. Service Status cpdavd (cpdavd - accepting connections on: 2077, 2078 (dormant)) is running as root with PID 3011 (systemd+/proc check method). Startup Log Feb 20 20:20:26 server.domain.com systemd[1]: Starting cPanel dav services... Feb 20 20:20:27 server.domain.com systemd[1]: Can't open PID file /var/run/cpdavd.pid (yet?) after start: No such file or directory Feb 20 20:20:27 server.domain.com systemd[1]: Started cPanel dav services. cpdavd restarted successfully. [17:58:17 server root@93454157 ~]cPs# mv -v /opt/cpanel-ccs/data/Logs/state/caldavd.pid{,-bak} "/opt/cpanel-ccs/data/Logs/state/caldavd.pid" -> "/opt/cpanel-ccs/data/Logs/state/caldavd.pid-bak" [17:58:26 server root@93454157 ~]cPs# /scripts/restartsrv_cpanel_ccs --start Waiting for "cpanel_ccs" to start ""waiting for "cpanel_ccs" to initialize "finished. Service Status cpanel-ccs (CalendarServer 9.2.a+fbd0e11675cc0f64a425581b5c8398cc1e09cb6a [Combined] ) is running as cpanel-ccs with PID 5128 (systemd+/proc check method). cpanel-ccs (/usr/bin/pg_ctl start --log=/opt/cpanel-ccs/data/Logs/postgres.log --timeout=86400 -w -o -c listen_addresses='' -c unix_socket_directories=/opt/cpanel-ccs/data/Data/Database/psqlsocks -c shared_buffers=139 -c max_connections=93 -c standard_conforming_strings=on -c unix_socket_permissions=0770 -c log_line_prefix=%t) is running as cpanel-ccs with PID 5129 (systemd+/proc check method). Startup Log Feb 24 17:58:33 server.domain.com systemd[1]: Starting Apple Calendar Server... Feb 24 17:58:34 server.domain.com run[5036]: Using /opt/cpanel-ccs/.develop/virtualenv/bin/python as Python Feb 24 17:58:34 server.domain.com run[5036]: Starting server... Feb 24 17:58:36 server.domain.com systemd[1]: Started Apple Calendar Server. cpanel_ccs started successfully.
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cPanelLauren

February 25, 2020 00:15
Glad to see your issue was able to be resolved. Thank you for updating here.
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millerwebservice

February 25, 2020 00:31
Do you guys that have cpanel_ccs failed and not able to be restarted have anything logged to the following logs? /usr/local/cpanel/logs/error_log
/var/log/lfd.log
/var/log/messages
Also, please keep in mind this is an experimental plugin and could suffer from unexpected/unpredictable behavior

Hey Lauren, see below for the results from /usr/local/cpanel/logs/error_log
[QUOTE][2020-02-24 20:14:34 -0500]: "/usr/local/cpanel/scripts/restartsrv_cpanel_ccs " called by (10000 - /bin/bash -l) [2020-02-24 20:14:37 -0500] info [restartsrv_cpanel_ccs] systemd failed to start the service "cpanel-ccs" (The "/usr/bin/systemctl restart cpanel-ccs.service --no-ask-password" command (process 10040) reported error number 1 when it ended.): Job for cpanel-ccs.service failed because the control process exited with error code. See "systemctl status cpanel-ccs.service" and "journalctl -xe" for details. [2020-02-24 20:14:45 -0500] info [restartsrv_cpanel_ccs] systemd failed to start the service "cpanel-ccs" (The "usr/bin/systemctl restart cpanel-ccs.service --no-ask-password" command (process 10130) reported error number 1 when it ended.): Job for cpanel-ccs.service failed because the control process exited with error code. See "systemctl status cpanel-ccs.service" and "journalctl -xe" for details.
Nothing out of the ordinary for the other files you mentioned is there something I should be looking for? Here is the results when I run the systemctl status command: [QUOTE]cpanel-ccs.service - Apple Calendar Server Loaded: loaded (/etc/systemd/system/cpanel-ccs.service; enabled; vendor preset: disabled) Active: failed (Result: exit-code) since Mon 2020-02-24 20:26:36 EST; 7s ago Process: 11774 ExecStart=/opt/cpanel-ccs/bin/run -dn (code=exited, status=1/FAILURE) Feb 24 20:26:34 ... systemd[1]: Starting Apple Calendar Server... Feb 24 20:26:34 ... run[11774]: Using /opt/cpanel-ccs/.develop/virtualenv/bin/python as Python Feb 24 20:26:34 ... run[11774]: Starting server... Feb 24 20:26:36 ... run[11774]: Reading configuration from file: /opt/cpanel-ccs/conf/caldavd-dev.plist Feb 24 20:26:36 ... run[11774]: Pidfile /opt/cpanel-ccs/data/Logs/state/caldavd.pid contains non-...value Feb 24 20:26:36 ... systemd[1]: cpanel-ccs.service: control process exited, code=exited status=1 Feb 24 20:26:36 ... systemd[1]: Failed to start Apple Calendar Server. Feb 24 20:26:36 ... systemd[1]: Unit cpanel-ccs.service entered failed state. Feb 24 20:26:36 ... systemd[1]: cpanel-ccs.service failed. Hint: Some lines were ellipsized, use -l to show in full.
Which still leads me nowhere.
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millerwebservice

February 29, 2020 01:11
Finally all worked out! After the latest update I ended up having the same issue that HaNi Ghaith had. So once I did his fix now the service started successfully.
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HaNi Ghaith

March 02, 2020 15:44
Finally all worked out! After the latest update I ended up having the same issue that HaNi Ghaith had. So once I did his fix now the service started successfully.

I feel happy to hear this news.
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Klymax

September 29, 2020 14:21
No luck here. I did everything recommended so far, but nothing. And I cannot post my log here, it says Oops! We ran into some problems. Please try again later. More error details may be in the browser console. So twice no luck.
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