Cpanel v86.0.4 - HTTP ERROR 500 when access 1st on roundcube.

sontruong82

• February 23, 2020 03:05

Dear Support Team, My server is using Cpanel v86.0.4, when access to any user mail account by click on check mail => open roundcube the first time, I've got error: This page isn"t working x.x.x.x is currently unable to handle this request. HTTP ERROR 500 The address link is like this: and I can access sucsessful on user mail account. The content of /usr/local/cpanel/logs/error_log is like this: [2020-02-23 15:52:18 +0700] warn [webmaild] The subprocess (php) exited with an error: The subprocess reported error number 255 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 251. Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x3642d28)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 109 Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x3642d28), "subprocess_name", "php", "subprocess_pid_to_reap", 3234, "subprocess_read_handle", GLOB(0x3642548), "subprocess_write_handle", ...) called at cpsrvd.pl line 7256 cpanel::cpsrvd::cgiHandler("app", "php", "document", "./3rdparty/roundcube/index.php") called at cpsrvd.pl line 7030 cpanel::cpsrvd::phpHandler("document", "./3rdparty/roundcube/index.php") called at cpsrvd.pl line 6116 cpanel::cpsrvd::dodoc_webmaild() called at cpsrvd.pl line 1983 cpanel::cpsrvd::dodoc(HASH(0x129a998)) called at cpsrvd.pl line 1729 cpanel::cpsrvd::handle_one_connection(12) called at cpsrvd.pl line 1109 cpanel::cpsrvd::script() called at cpsrvd.pl line 429 Please help me fix this problem, thank you.

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  cPanelLauren

  • February 24, 2020 21:07

  Hello, Do you have any customizations done to the cPanel theme or webmail interface? Furthermore, is this the only error output in the cPanel error logs in relation to this'?

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  sontruong82

  • February 26, 2020 00:08

  Hi Lauren, I don't have customizations to the cPanel theme and webmail interface. This is the only error output relate to this error. Access by Horde theme is normal, just error first time login with roundcube like I said before.

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  cPanelLauren

  • February 26, 2020 18:31

  Hello, I was referring specifically to errors in the cPanel error log in my previous response. Can you please provide me the full log information related to this if there are further logged errors.

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