Error when updating Cpanel / whm

Quintanilha

• February 25, 2020 10:23

when executing the command /scripts/upcp /scripts/upcp --forceUma hora atr"s to update the cpanel / whm panel from version v84.0.21 to version v86.0.4 The following error occurs. ==================================================================================== [2020-02-25 12:50:07 -0300] All files Staged [2020-02-25 12:50:15 -0300] E Blocker found: Cannot upgrade to 11.86.0.4 until needed system RPMs are installed. [2020-02-25 12:50:15 -0300] Removing staged files and directories for binaries/linux-c7-x86_64, cpanel [2020-02-25 12:50:23 -0300] Removing staged files and directories for paper_lantern [2020-02-25 12:50:23 -0300] E The install encountered a fatal error: Cannot upgrade to 11.86.0.4 until needed system RPMs are installed. => Log closed Tue Feb 25 12:50:23 2020 [2020-02-25 12:50:23 -0300] 17% complete [2020-02-25 12:50:23 -0300] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1582645779.log --force` failed, exited with code 18 (signal = 0) => Log closed Tue Feb 25 12:50:23 2020 => Log closed Tue Feb 25 12:50:23 2020 [root@acesso ~]# ====================================================================================

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  cPanelLauren

  • February 25, 2020 21:48

  Hello, This indicates you're missing some system RPMs, what is the output of the following: /scripts/check_cpanel_rpms --fix
  

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  Quintanilha

  • February 25, 2020 22:11

  After executing the command, do not get an answer. Last login: Tue Feb 25 19:56:53 2020 from 179.191.199.19 [root@acesso ~]# /scripts/check_cpanel_rpms --fix [root@acesso ~]# After I ran /scripts/upcp --force => Log closed Tue Feb 25 20:09:36 2020 [2020-02-25 20:09:36 -0300] Sync child 490908 exited cleanly. [2020-02-25 20:09:36 -0300] Sync child 490909 exited cleanly. [2020-02-25 20:09:36 -0300] All files Staged [2020-02-25 20:09:36 -0300] E Blocker found: Cannot upgrade to 11.86.0.4 until needed system RPMs are installed. [2020-02-25 20:09:36 -0300] Removing staged files and directories for binaries/linux-c7-x86_64, cpanel [2020-02-25 20:09:37 -0300] Removing staged files and directories for paper_lantern [2020-02-25 20:09:37 -0300] E The install encountered a fatal error: Cannot upgrade to 11.86.0.4 until needed system RPMs are installed. => Log closed Tue Feb 25 20:09:37 2020 [2020-02-25 20:09:37 -0300] 17% complete [2020-02-25 20:09:37 -0300] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1582672152.log --force` failed, exited with code 18 (signal = 0) => Log closed Tue Feb 25 20:09:38 2020 => Log closed Tue Feb 25 20:09:38 2020 I await reply

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  cPanelLauren

  • February 26, 2020 16:36

  If ou read through the update log file, what RPMs does it indicate are missing?

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  Quintanilha

  • February 26, 2020 16:43

  How do I view the Cpanel / whm update logs?

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  cPanelLauren

  • February 26, 2020 20:39

  Ahh, I'm sorry, I assumed from that output you were viewing them. You can see them at /var/cpanel/updatelogs/
  

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  Quintanilha

  • February 26, 2020 21:43

  My system is in cloudlinux, I updated cloudelinux and after I managed to upgrade the cpanel / whm panel

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