Problem with delivering emails from one domain

smeko

• February 28, 2020 08:57

Hello, I am new to administrating cpanel and whm shared hosting server. One of servers account cant get emails from one specific domain. When i check mail delivery report i notice that this email is delivered but is delivered to: username+junk@mydomain.com. This account does not have a filter like this and when i check into trash or spam this email has not arrived. How can i solve this ? Thank you in advance, Silvi

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  cPanelLauren

  • February 28, 2020 21:28

  Hello, This indicates that the email was delivered to the email address username@mydomain.com/junk - you may need to subscribe to the Junk folder in order to see mail within. To subscribe to it you can go to your webmail client (I'm using Roundcube in my example) -> Settings -> Folders -> Select Junk -> Save

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  smeko

  • February 29, 2020 07:24

  Thank you so much. The problem is resolved :)

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  smeko

  • March 04, 2020 11:10

  Hello, This is happening again, now with many other addresses which want to send email to this domain. All emails are clasified as succesful in track delivery but they all are delivered to junk+username@domain.com. I resolved this whitelisting one email address but as soon as it is happening with many other addresses i am looking forward to find what the real problem is. Pleas help. Silvi

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  cPanelLauren

  • March 04, 2020 15:57

  This email is being delivered to Junk, in all circumstances of this. It is definitely a successful delivery, the placement in the junk folder does not indicate it is unsuccessful. Is the mail that is placed in here marked with ***SPAM***?

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  smeko

  • March 04, 2020 17:56

  It is a successful delivery but i want some of this emails to arrive to inbox folder not to junk. There are no global or email filter which can filter those emails as spam. The spam score is under the value i have put in spamassassin filter. The sender host, ip, email account is different and there is none of those ip blacklisted in our server, none filter which can put emails from those hosts, sender domain to junk folder. I cant relate which is the problem why this is happening. Thank you in advance. Silvi

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  cPanelLauren

  • March 04, 2020 19:55

  When you enable spam assassin's Spam Box a filter is automatically created for these to deliver them there. You can have SpamAssassin enabled but disable the spam box. To do this just go to cPanel>>Email>>Spam Filters -> Disable Move New Spam to a Separate Folder (Spam Box)

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