An error occurred the last time AutoSSL

tizkon

• March 05, 2020 13:49

DNS DCV: The system failed to determine whether "mydomain.com" is a registered domain because of a DNS error: (XID f6n8vq) DNS returned "SERVFAIL" (code 2) in response to the system"s query for "mydomain.com""s "NS" records.; HTTP DCV: The system failed to determine whether "domain.com" is a registered domain because of a DNS error: (XID f6n8vq) DNS returned "SERVFAIL" (code 2) in response to the system"s query for "domian.com""s "NS" records. I got that error days after start my server and sync my server with my domain but without sync my domain provider, I tried days later and i got this error. I tried to certificate but i is is slef signed so i am still getting the non secure site status by the browser. I asked to my server provider and he told me is a cpanel problem as told me to open a ticket expalinin it and this is what i do.

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  cPanelLauren

  • March 06, 2020 00:30

  Hello, Can you explain what you mean by this: [QUOTE]I got that error days after start my server and sync my server with my domain but without sync my domain provider, I tried days later and i got this error.
  yste I don't understand what you're saying here. The error indicates that the system is unable to query for the NS records. Does the domain resolve properly? Do you have a firewall on the server that may be blocking the query?

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  tizkon

  • March 06, 2020 09:36

  Ok i explain again, i bought a web hosting on a server so i get cpanel, all good here. And i put my domain on the cpanel so the cpanel tried to connect or whatever (forgive my inexperience) so after 2 days i started to set up the server and i saw the auto ssl didn't work, i get and email about the problem report. So i talked with my hosting provider about how i solve that because my domain doesn't had ssl so he told me to add the name server of my hosting to my domain provider, so i did and after that i tried to run auto ssl again and it gave me the same error(after add the name server of my hosting to my domain provider) so this is the error i got, my hosting provider told me is a cpanel problem, i dont know if it is, i tried to run the ssl in the ssl/tls section and auto fill by domain and only the domain (mydomain.com) not the cpanel, the subdomain and the rest get signed only that get self signed and i see a red lock in the cpanel ssl section.

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