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[CPANEL-31980] Error in Restore a Home Directory Backup - @LongLink error

Comments

9 comments

  • cPanelLauren
    Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!
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  • dalem
    Had a client have the same issue the other day just had him upload the tar.gz to the home /home/user dir and used the file manger decompress & worked without issue
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  • Denis.v
    Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!

    Hello. Ticket ID is: 93461938
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  • cPanelLauren
    Hello, Thank you for opening a ticket. It looks your ticket spawned an internal case CPANEL-31980. We also created the following article:
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  • peterallcdn
    What's happening with this? I had a site down for 10 hours yesterday because of this problem. Thanks to dalem's post I was able to get the site up and running but this problem definitely needs to be fixed. Being able to properly and reliably restore backups is kinda important.
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  • cPanelLauren
    Hello, The article linked includes the only supported workaround currently. This issue is not resolved at this time and when it is we will update both the article and the thread here.
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  • peterallcdn
    Hello, The article linked includes the only supported workaround currently. This issue is not resolved at this time and when it is we will update both the article and the thread here.

    I tried to read the article but when I visit the page linked a full screen login prompt appears. When I try to log-in it tells me my email address or password is wrong. So I try to reset my password but I never get an email with the reset link. Because I never get the email(s), it would imply the email address I was trying to log-in with is incorrect/not in the sytem. So I try to create an account with the email address that apparently isn't on file... only to have the system tell me that my email address is already in use!!! Long story short, I can't view the article because your website is messed up.
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  • cPanelLauren
    @peterallcdn Did you use the username/password combo you'd use for opening a ticket?
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  • cPanelLauren
    Hello, This is just an update to let you know that this issue is marked as resolved in v88 of cPanel & WHM and can be referenced in our changelogs here: 88 Change Log | cPanel & WHM Documentation
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