Issue with www.* prefix

Bore

• March 17, 2020 11:55

Hi all! I have an issue with www.* prefix. My site works fine when I'm trying to reach it via http(s)://example.com, but when I type http(s)://www.example.com I see "DNS_PROBE_FINISHED_NXDOMAIN" error. In WHM, inside "Edit DNS zone" I can see record related to my account(no typos): What can possibly be wrong?

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  cPanelLauren

  • March 17, 2020 18:09

  Hello, www.domain.tld is typically a CNAME for domain.tld as you've referenced in your initial post. You should note that if your DNS is not hosted locally on the server adding this CNAME will have no effect, you'd need to add it where DNS for the domain is hosted.

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  Bore

  • March 17, 2020 18:19

  How can I detect my DNS servers? Is it this or something else?

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  cPanelLauren

  • March 17, 2020 20:00

  You can check where you host DNS by checking your domain itself, not WHM. You can use a site like DNS Checker - DNS Propagation Check & DNS Lookup to view NS records. Where your nameservers point generally is where DNS is hosted for the domain.

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  Bore

  • March 17, 2020 21:45

  Ok, so i tested it and see only red marks for "NS" type(both with www.* and without). The "A" type is green. Can i fix it by myself?

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  cPanelLauren

  • March 18, 2020 13:33

  I would log into your registrar (where you registered the domain) and set the nameservers to point to your cPanel server. This documentation should be helpful: How to Set Up Nameservers in a cPanel Environment | cPanel & WHM Documentation

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