Can't create new account or its create bad.

wonder_wonder

• March 22, 2020 07:15

Hello. In the past in this same server I was create a new account with any problem I try to create a new account since yesterday and always, I have the same problem: When I create an account, when finish appears a error, this is the error: The zone "newdomain.com" could not be parsed because of an error: There was an error while loading the zone for newdomain.com. Please correct any errors in this zone manually and try again. The exact error from the parser was: bad IP address, line 14: [ns1.newdomain.com. IN A 2a02:c205:2025:7125:0:0:0:1] at /usr/local/cpanel/Cpanel/ZoneFile/Collection.pm line 56. at /usr/local/cpanel/Cpanel/ZoneFile/Collection.pm line 56. Cpanel::ZoneFile::Collection::create_zone_file_objs(HASH(0x18c3498)) called at /usr/local/cpanel/Whostmgr/DNS/MX.pm line 345 Whostmgr::DNS::MX::_fetchmx_backend(HASH(0x40ff388), "newdomain.com.db", HASH(0x18c3498)) called at /usr/local/cpanel/Whostmgr/DNS/MX.pm line 312 Whostmgr::DNS::MX::fetchmx_ref_nodetect("newdomain.com.db", HASH(0x18c3498)) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1867 Whostmgr::Accounts::Create::_perform_dns_mx_operations(HASH(0x2ff7758), "; cPanel 86.0.16\x{a}; Zone file for newdomain.com\x{a}\$T"..., HASH(0x3da1e88)) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1996 Whostmgr::Accounts::Create::_setup_dns(HASH(0x2ff7758), HASH(0x3da1e88)) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 411 eval {...} called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 411 Whostmgr::Accounts::Create::_wwwacct(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, 0, ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 3140 Whostmgr::Accounts::Create::__createaccount("language", "es", "bwlimit", "unlimited", "spf", 1, "featurelist", "default", ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 3275 Whostmgr::Accounts::Create::_createaccount("language", "es", "bwlimit", "unlimited", "spf", 1, "featurelist", "default", ...) called at whostmgr/bin/whostmgr5.pl line 782 main::wwwacct("wwwacct") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 273 Whostmgr::Dispatch::_do_call("wwwacct", HASH(0x2bc87c8), HASH(0x2bcb348)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 171 Whostmgr::Dispatch::dispatch("wwwacct", 1, ARRAY(0x2bc86d8), HASH(0x2bcb348)) called at whostmgr/bin/whostmgr5.pl line 258
I go to edit dns zone of this new account and appears: ; cPanel first:86.0.16 (update_time):1584878989 86.0.16: Cpanel::ZoneFile::VERSION:1.3 hostname:server.myserver.es latest:86.0.16 ; Zone file for newaccount.com $TTL 14400 @ 86400 IN SOA ns1.myserver.es. dany.myserver.es. ( 2020032200 ; serial, todays date+todays 3600 ; refresh, seconds 1800 ; retry, seconds 1209600 ; expire, seconds 86400 ) ; minimum, seconds newaccount.com. 86400 IN NS ns1.myserver.es. newaccount.com. 86400 IN NS ns2.myserver.es. ns1.newaccount.com. IN A my ipv6 near 'my ipv6': bad dotted quad ns2.newaccount.com. IN A my ipv6 near 'my ipv6': bad dotted quad newaccount.com. IN A my ipv4 newaccount.com. IN MX 0 newaccount.com. mail IN CNAME newaccount.com. www IN CNAME newaccount.com. ftp IN A my ipv4 newaccount.com. IN TXT "v=spf1 +a +mx +ip4:my ipv4 ~all"
Strange, because I view like want create a A record with the ipv6. But I don't know how solved this... Thanks and regards.

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  wonder_wonder

  • March 22, 2020 12:41

  Solved.... Just when create this thread I think in.... My domain registrar, I have a DNS's records with ipv4 and ipv6, I view that, in my domain registrar are incorrect set the ipv6, are identify like ipv4. I deleted the ipv6, create again the account and all fine. Sorrys for the thread...

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  cPanelLauren

  • March 23, 2020 22:14

  I'm glad to see you were able to get the issue resolved. Thanks for letting us know the outcome!

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