Not all mail in spam is spam

fadec

• March 21, 2020 22:55

Hello, new to this forum and hoping for some help please. Ive configured my site to forward all email to my gmail account. Some spam is stopped in my site's email account. The rest of the spam is forwarded to gmail, which I marked as spam [within gmail]. The problem is, all the mail from my site to gmail comes from the same address [my site], and is treated as spam, including the legitimate enquiries. Is there a way of using the spams sender address in the forwarded email ? or any other suggestions please?

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  cPanelLauren

  • March 23, 2020 22:08

  Hello, There are a few issues with this configuration. 1. any time you forward email like this to Gmail or another provider spam also gets forwarded.

  • Because Gmail sees the email as coming from your server it begins to mark your domain/IP as spam
  • Eventually, if the issue persists you will find that your email can even be blocked to Gmail.
  • The best resolution for this is to use Gmail as a mail client for the email address.

  2. This issue could be worsened if you don't have standard mailserver DNS configuration for spam implemented. Namely, SPF, DKIM, and a valid PTR. This is discussed here: How to Keep Your Email Out of the Spam Folder | cPanel & WHM Documentation

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  fadec

  • March 27, 2020 21:58

  Thanks for your suggestion. Have now setup Gmail as mail client and it works. Very pleased!

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