Email box as well as forwarding the email
Hello,
I've created an email forwarder support@domain.com as well as an email box support@domain.com, the email forwarder goes to a zendesk email address.
The problem is that not all emails hitting support@domain.com are forwarded to the zendesk email address but they seem to be hitting the email box.
The reason to have an email box AND a forwarder is to have a backup of the support emails coming in.
Just wondering if it is not possible to have an email box AND forwarder with the same email address.
Looking forward to hearing from you.
KInd regards,
Marc.
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Hello, For emails that you believe are not being forwarded was is noted for them specifically in the exim logs? You can find these at /var/log/exim_mainlog0 -
I see two email messages when I look for the senders' email (aaaaaa@gmail.com). However only one went to zendesk, but both are in the mailbox. 2020-03-23 11:01:51 1jGOaN-000DQI-Nr <= aaaaaa@gmail.com H=mail-aaa-bbbb.google.com [xxx.yyy.160.175]:38065 P=esmtps X=TLS1.2:CCCCC-RSA-AES128-GCM-SHA256:128 CV=no S=16326 id=123AAA-AAAA-BBBB-8DAD-2E72468DA3CA@gmail.com T="UNSUBSCRIBE ME FROM YOUR LIST" for support@domain.com 2020-03-23 11:03:07 1jGObb-000DS0-OW <= aaaaaa@gmail.com H=mail-aaa-bbbb.google.com [xxx.yyy.160.175]:45819 P=esmtps X=TLS1.2:CCCCC-RSA-AES128-GCM-SHA256:128 CV=no S=3128 id=123AAA-AAAA-BBBB-97E7-46B0E1E11516@gmail.com T="Re: \360\237\222\234 Just Checking In..." for support@domain.com 0 -
For the one that isn't in zendesk, can you show me that entire transaction? For which ever one it is you can do this by running the following: exigrep MessageID /var/log/exim_mainlog
The Message ID's for the two messages you're showing are: 1jGOaN-000DQI-Nr and 1jGObb-000DS0-OW0 -
2020-03-23 11:01:51 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1jGOaN-000DQI-Nr 2020-03-23 11:01:51 1jGOaN-000DQI-Nr H=mail-aaa-bbbb.google.com [209.85.160.175]:38065 Warning: Message has been scanned: no virus or other harmful content was found 2020-03-23 11:01:51 1jGOaN-000DQI-Nr <= aaaaa@gmail.com H=mail-aaa-bbbb.google.com [209.85.160.175]:38065 P=esmtps X=TLS1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no S=16326 id=123AAAAA-AAAA-BBBB-8DAD-2E72468DA3CA@gmail.com T="UNSUBSCRIBE ME FROM YOUR LIST" for support@domain.com 2020-03-23 11:01:51 1jGOaN-000DQI-Nr SMTP connection identification D=domain.com O=support@domain.com E=support@domain.zendesk.com M=1jGOaN-000DQI-Nr U=domain ID=516 B=redirect_resolver 2020-03-23 11:01:51 1jGOaN-000DQI-Nr Sender identification U=domain D=domain.com S=support@domain.com 2020-03-23 11:01:51 1jGOaN-000DQI-Nr SMTP connection outbound 1584975711 1jGOaN-000DQI-Nr domain.com support@domain.zendesk.com 2020-03-23 11:01:51 1jGOaN-000DQI-Nr => support R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 mJUVNV/PeF5vwQAAbxhYMg Saved" 2020-03-23 11:01:52 1jGOaN-000DQI-Nr => support@domain.zendesk.com (support@domain.com) R=lookuphost T=remote_smtp H=mail-pod-14.int.zendesk.com [3.213.182.240] X=TLS1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=yes C="250 2.0.0 Ok: queued as 48mHf814rjz3hhTD" 2020-03-23 11:01:52 1jGOaN-000DQI-Nr Completed 0 -
Hi @Marc Witteveen Thanks! So from that excerpt we can see it forwards it to zendesk: 2020-03-23 11:01:52 1jGOaN-000DQI-Nr => support@domain.zendesk.com (support@domain.com) R=lookuphost T=remote_smtp H=mail-pod-14.int.zendesk.com [3.213.182.240] X=TLS1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=yes C="250 2.0.0 Ok: queued as 48mHf814rjz3hhTD" 2020-03-23 11:01:52 1jGOaN-000DQI-Nr Completed
It's received by them with a success message of 250 and queued as *their* message ID48mHf814rjz3hhTD
anything that happens afterward has to be occurring at zendesk's end. I believe they have a suspended tickets/spam section. You might find this article helpful: Understanding and managing suspended tickets and spam0
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