How to change strange PTR record

MrIver

• March 24, 2020 10:57

Hi Guys, We have a dedicated server, which is having some issues with emails ending up in spam. We recently added valid DKIM and TXT on the domain for our nameservers, and these are now marked as valid in whm for this server. However our PTR record value is still "static.[reverse-ip].clients.your-server.de.", which is not the same as our server name. We think this might be the reason for emails ending up in spam, as the PTR dont seem valid, so how do we change this? On our other servers the value is as an example cp03.domain.com, but not on this server. Thanks!

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  cPanelLauren

  • March 24, 2020 18:59

  Hello, This is almost definitely why emails are being flagged as spam. In order to change the PTR record you'll need to contact your provider in most cases they do not delegate access to any users to make these changes.

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  MrIver

  • March 24, 2020 19:21

  Our provider? Is this the the compny from whom we rent the dedicated server? Thanks!

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  MrIver

  • March 24, 2020 19:26

  I think i found the place, at our provider - thanks!

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  MrIver

  • March 24, 2020 19:35

  Ok so now i got this error: The system sends "cp02.ourdomain.dk""s outgoing email from the "XXX" IP address. The only PTR value for this IP address must be "static.[reverse-ip].clients.your-server.de". This is the name that this server sends with SMTP"s "HELO" command to send "cp02.ourdomain.dk""s outgoing email. 1 unexpected PTR value exists for this IP address:

  • cp02.ourdomain.dk

  To fix this problem, replace all PTR records for "[reverse-ip].in-addr.arpa" with the following record at "ns.second-ns.com", "ns1.your-server.de", and "ns3.second-ns.de": How do i go about getting WHM to use the new PTM?

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  cPanelLauren

  • March 24, 2020 19:36

  Ahh this is because it's looking at /etc/mailhelo most likely. What's present in that file?

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  MrIver

  • March 24, 2020 19:43

  I think you are right. I got "*: static.122.210.202.116.clients.your-server.de" in /etc/mailhelo Should i delete or change this? Our hostname is cp02.yourhostname.dk :)

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  cPanelLauren

  • March 24, 2020 19:45

  You should update that file to your hostname :) It will update automatically but best in this situation if you manually update it.

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  MrIver

  • March 24, 2020 19:47

  So it should be: "*: cp02.yourhostname.dk " instaead? With the *: ?

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  cPanelLauren

  • March 24, 2020 19:59

  Yes, exactly!

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  MrIver

  • March 24, 2020 20:12

  Thank you so much - you are great!

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